We deliver digital workflows that create great experiences and unlock productivity.
Chicago, IL

Enterprise Architect - SAAS/Cloud Applications at ServiceNow

| Chicago
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

IT Customer Support Services team is looking for an experienced Enterprise Architect to expand our footprint globally and in the regulated markets. You will see the “big picture” and create end-to-end architecture using ServiceNow and Cloud-based technologies. You will own and drive discussion across various IT and business teams to come up with an actionable roadmap to accelerate our expansion into regulated markets and optimize our cost structure. 

  • Build system and application architectures to achieve defined digital experience and business needs.
  • Ensure end-to-end architecture design meets the non-functional requirements, e.g., availability and performance goals.
  • Engage and evangelize recommendations to executive leadership teams.
  • Benchmark and recommend future state of the technology architecture across the organization to support our regulated market needs.
  • Understand the current state of the organization-wide architecture, customer experience, and market expansion capabilities.
  • Identify key business drivers and technology capabilities required to achieve the organizational objectives.
  • Anticipate future technology requirements and communicate those to key stakeholders.


To be successful in this role you have:

  • 12+ years of industry experience incl. 5+ years in architecture practices, as an Enterprise Architect, Chief Architect, or Technology Officer in Cloud technologies
  • Bachelor’s degree (required); Masters a plus (Technical preferred)
  • Good understanding of Cloud technologies including Microsoft Azure, Kafka with Dell Boomi, Cloud Authentication, Hub & Spoke data Sync, Geo-Location technologies, Amazon Connect, Sailpoint, and Okta.
  • Proven track record of collaborating with application/engineering team, enterprise architect team, and business partners to translate a business need into a robust and integrated technology solution.
  • Demonstrated success working in a fast-paced environment, solving unique and challenging software problems, and developing innovative solutions.
  • Experience in developing and growing executive relationships with an ability to communicate complex topics to an audience with various functional knowledge
  • Working in a team environment, leading collaboration efforts, and sharing new ideas to support achieving collective team goals.
  • Consultative skills including issue diagnosis, unpacking, and advising on executive-level challenges
  • Presentation skills including public speaking, meeting facilitation, and whiteboarding
  • Work cross-functionally to orchestrate solutions consisting of multiple products.
  • Expertise designing, implementing, and managing advanced architectures in an application domain, integrating systems or platforms
  • Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries
  • Must excel at working in a highly collaborative, fast-paced environment

Good to have 

  • Hands-on experience with various ServiceNow technology stacks – including but not limited to ITSM, ITBM, CSM, IT & Customer Workflows.
  • Knowledge and experience with the US, EU, and other countries data residency regulations
  • US government regulatory certifications a plus: DOD IL5 including knowledge of Market Expansion & Regulated Markets

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Where we are

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MariaDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.


Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.


Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.


Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.


Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.


Software Developer
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