Discover
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Hybrid

Executive Relationship Manager- US Acceptance

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description  

What You’ll Do 

  • Responsible for leading the acquiring, business development and client management efforts for our top partners. Serves as the subject matter expert for assigned portfolio. Ensures execution of projects with department wide impact.
  • Maintain and expand relationships within assigned portfolio with partners such as Central Bank, Commerce Bank, First American Payment Systems and Merrick Bank. As part of this effort, ensure consistent implementation of Discover Global Network value-added products and execute on strategic initiatives and marketing programs to support initiatives that broaden the card’s acceptance footprint.  
  • Identify opportunities to increase card acceptance, maximize transaction volume growth and market-share while working to increase coverage capability ensuring consistent implementation of the MAP (Merchant Acquiring Program) helping to identify and execute strategic initiatives and marketing programs to support endeavors to broaden the U.S. acceptance footprint.
  • Lead communication and projects for implementation of annual release management initiatives, operational improvements and enhancements.
  • Consult with client-facing teams within Discover and other internal business partners to help support their client needs regarding mobile, digital and contactless payments. 
  • Serve as an internal resource and subject matter expert on the assigned technology partners and overall digital payments industry. 
  • Focus on high profile merchants, directly or indirectly, working towards acceptance parity to include the hold out target list, verticals and non-acceptors within Global Acceptance’s acquiring portfolios, and outside of portfolios, maintain current and accessible strategic plans in order for management to analyze.

How You’ll Do It 

  • Serve as the strategic liaison between Discover and assigned enablement partner(s) by maintaining relationships with decision-makers across all divisions of the assigned partner. 
  • Partner internally and externally to identify, develop and implement new business opportunities.
  • Present and execute marketing and promotional initiatives to increase transactions, grow market-share and improve merchant stated awareness, acceptance and product offerings.
  • Develop and Implement operational initiatives and ensure full compliance with Discover Network’s Change Release process, compliance and business practices. 
  • Leverage industry knowledge and experience to identify industry trends and new product offerings, drive sales, accelerate business results, and build and win new acceptance
  • Ensure full acceptance parity with high profile strategic merchants and non-acceptors directly or indirectly within existing acquiring portfolios and outside of portfolios.
  • Analyze internal and external market data to assist with the development of the acceptance road map. 
  • Maintain data integrity in Salesforce system.
  • Achieve account objectives by implementing account plans and using account management and tracking. 
  • Champion new technologies and innovative partnerships to remain competitive in the digital landscape. 
  • Participate in payment industry associations and focus groups to drive awareness and prepare Discover for potential business impacting changes. 
  • Be available to travel 40%-50% of the time, including overnight. 

Qualifications You’ll Need 

The Basics:

  • Bachelor's degree in Business, Marketing, Finance, or related field 
  • 6+ years of experience in Business Development, Sales, Relationship Management, Strategy, or related field 
  • In lieu of a degree, 10+ years of experience in Business Development, Sales, Relationship Management, Strategy, or related field 

Bonus Points If You Have: 

  • Master's degree in Business, Marketing, Finance, or related field 
  • Ability to leverage industry and technology knowledge and experience to accelerate business results with senior level management of assigned technology partners 
  • Exceptional relationship management and consultative sales skills and proven experience building deep and influential relationships with key stake holders, executive level clients and internal business partners 
  • Broad payments industry experience and knowledgeable about acquiring industry and key business functions: planning, strategy, marketing, finance, operations, etc. 
  • Proven ability to produce and deliver influential presentations to senior level audiences (internal & external) 
  • Strong project management, business analysis, strategic thinking, interpersonal and communication skills 
  • A proven track record of driving acceptance, growth and engagement by developing and executing acquirer focused sales & business development strategies.
  • Consultative Selling and Win-Win Partnership Mindset
  • Ability to work independently (in a home office environment)

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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