Field Performance Manager

| Chicago

The Field Performance Manager will be responsible for developing close relationships with your portfolio of assigned clients, connecting with key decision makers and maximizing the potential of each account, educating clients on effective use of current suite of products and consulting on additional products that meet client needs. This is a remote position working from a home office so candidates residing in the Chicagoland area will be considered.

Our Field Performance Managers operate as the lead point of contact and will drive all tactical and strategic matters specific to your book of business, ensure successful delivery of our software solutions to client’s needs and objectives to ultimately build and maintain strong, long-lasting client relationships.

Additional responsibilities include:

  • Develop a trusted advisor relationship with key decision makers and build upon existing product use.
  • Conduct training and communicate product knowledge effectively.
  • Forecast and track key account metrics for both the client and Affinitiv management.
  • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment.
  • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed.
  • Track and submit expenses accurately on a timely basis.
  • Maintain client in-store visit schedule according to contract terms.
  • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys.

Required Skills and Experience:

  • Proven account management or other relevant experience.
  • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level.
  • Experience in delivering client-focused solutions based on customer needs.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Excellent listening, negotiation and presentation skills.
  • Excellent verbal and written communication skills.
  • Dependable safe transportation in accordance with all state laws.
  • Must have valid DL, ability to rent a car, and ability to take domestic flights.
  • Ability to incur travel related expenses to be reimbursed.
  • Must be organized and task oriented.
  • Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Performance Manager contract and client requirements.

Job Benefits & Perks:

  • Paid health, dental, and vision insurance.
  • 401K, paid holidays, and PTO.
  • Competitive wage; compensation commensurate with skills and experience.

 

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Location

We are located in the southwest corner of The Loop, right on the river! Just over the bridge from Union & Ogilvie and a few blocks from two L stops.

An Insider's view of Affinitiv

What is your vision for the company?

My vision is to transform auto retention marketing by providing omnichannel solutions rooted in innovative analytics and field consulting. We will change the business model from selling communications to sharing in clients’ success. Working together, our OEM and dealer partners will thrive as the industry transitions to a Razor/Razorblade business.

Scot Eisenfelder

Chief Executive Officer & Executive Chairman

What are Affinitiv Perks + Benefits

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Affinitiv hosts lunch "You Auto Know" seminars led by our CEO Scot about once a month.
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