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Global Sales Effectiveness Manager, CRM

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Company is on a mission to digitize the end-to-end sales cycle throughout the entire customer journey. This is a cross-functional, multi-year endeavor which starts with implementing Sales productivity tools, leveraged by GTM teams involved in pre-sales, pipeline generation, account management, opportunity management, sales forecasting, quoting, and post-sales activities. The projects involve re-engineering sales related business processes, configuring/customizing the software to meet ServiceNow needs, and sales methodologies to ensure successful enablement and business adoption.

As a member of the Sales Effectiveness Team, you would be focused on helping the field sales organization be more effective in their jobs. More specifically, your primary focus will be on the Sales Tools used across Territory Planning, Account Planning, and Opportunity Management. These tools must work together to increase the productivity and effectiveness of the field sales organization. Our vision is to have a set of tools that are integrated into our systems, work seamlessly with sales process, and speak to each other as connected tools within one sales ecosystem.

Job Responsibilities

The Senior Enablement Manager, Sales Effectiveness will be responsible for developing, leading and executing an enablement strategy for our Sales teams as it relates to process, tools and systems. You will be an integral part of the CSG Enablement and will drive business outcomes by effectively enabling users to be proficient and gain value from the change. Responsibilities include but are not limited to:

  • Following the Enablement Process used within Global Programs to develop high impact enablement that enable sellers to be more effective.
  • The end-to-end Enablement Process requires you to be skilled at gathering requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, etc.), or work with the Instructional Design team to develop the enablement; develop and execute a communications plan; manage key stakeholders throughout the process, including regional Enablement Leads; deliver the enablement (at times pre-recorded, other times live facilitation); and more
  • Partner with program owners, change managers, role excellence managers, training managers, instructional designers, business influencers, key stakeholders, program owners and technical teams to develop training plans, curricula, and approach
  • Partner with Sales Transformation office to execute on the project training plan delivery
  • Become the SME to help lead the development of visually appealing, high impact and high-quality training content across a range of modalities (e-Learning, instructor-led training, simulations, job aides, proficiency testing etc.)
  • Analyze the effectiveness of the training plan against stated learning objectives and modify as needed to address opportunities for improvement across the core sales roles
  • Work with global enablement organization to analyze and report on key training metrics including class surveys, costs, registration to attendance ratios, attendance to survey completion ratios, and attendees

Qualifications

Skills Required

  • Minimum of 10 years of technical or functional instructional design and content development experience with a bachelor’s degree in organizational leadership, education, instructional design, or a related discipline
  • Strong eye for design, making complex training concepts come alive in a simple and consumable format
  • Enjoys working in a fast-paced environment; ability to effectively prioritize deliverables with high quality and on-time delivery
  • Familiarity with CRM software and sales audiences
  • Familiarity with Agile delivery methodology a plus
  • Strong understanding of multiple training methodologies and the latest training industry developments, innovations, and techniques
  • Demonstrated ability to deliver results through highly ambiguous, complex cross-functional and global teams. Flexible and resilient leader with the ability to gain consensus among others and manage sensitive situations
  • Excellent verbal and written communications, facilitation, problem solving, analytical, and presentation abilities
  • Strong business acumen, leadership and influencing skills
  • Experience and knowledge of change management principles, methodologies, and tools
  • Fluent in PowerPoint, Excel and eLearning authoring programs (e.g. Articulate Storyline, Adobe Captivate)
  • Experience with publishing and maintaining eLearning in cloud-based Learning Management Systems
  • Experience with designing and conducting user readiness assessments
  • Excellent training facilitation and orchestration skills
  • Fast learner, out-of-the-box thinker and problem solver; innovative, thoughtful and eager to learn new things

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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