ABOUT US

NextCapital's Digital Advice Platform is a holistic service built around the investor, providing world-class advice at an affordable price. It is the only service that offers integrated planning, advice, and portfolio management capabilities. Because of the breadth of advice services, NextCapital serves a broad range of investor types, from the low-balance beginning investor to the sophisticated high net worth investor.

Learn more about NextCapital at www.themuse.com/companies/nextcapital

JOIN OUR TEAM

We're looking for an organized and highly motivated help desk engineer to join our team. Our computers team manages the internal network, applications, servers and workstations. You will be responsible for primary support of internal users, performing troubleshooting, offering solutions, and performing routine maintenance.

The ideal candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

*This position requires applicants to be fully vaccinated*

**At this time, NextCapital does not offer future work sponsorship for this role**

WHAT YOU’LL DO

• Serve as the first point of contact for users requiring technical assistance
• Perform troubleshooting, remotely or in person, in order to diagnose system errors and other issues
• Determine the best solution based on the issue and details provided by users
• Follow up with users to ensure full resolution of issues
• Learn the functions and back end of our environment so that you can walk users through the steps to achieve specific goals
• Direct unresolved issues to the next level of support personnel
• Provision systems and deploy software through our device management platform
• Be responsible for asset management and coordinating user device and software purchasing
• Provide accurate information on IT products or services
• Record events and problems and their resolution in our issue tracking system
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Learn from a team of IT professionals with many years of IT experience

Requirements

WHO WE’RE LOOKING FOR

• You are an exceptionally resourceful individual with the ability to diagnose and resolve problems quickly
• You have strong knowledge and experience dealing with MacOS and Windows 10 operating systems
• You are able to communicate effectively to help customers fix their issues and feel satisfied with the experience
• You have excellent problem solving skills
• You have experience with cloud application platforms such as Google Workspace, Jira and Confluence
• You have experience with endpoint management suites (Ivanti and JAMF preferred) and mobile device management (MobileIron preferred)
• You have experience with Active Directory, network and WiFi troubleshooting
• You understand the basic concepts behind networking technologies, such as TCP/IP, DHCP, DNS, switching and routing
• Plus: You are a detail-oriented problem solver, a quick learner with interest and ability to learn new technologies and possess excellent communication skills

Benefits

WHY YOU’LL LOVE IT

• Disrupt the financial advice industry by bringing affordable, easy to use financial tools to millions of people
• Have a direct impact on the growth and scale of the company
• Enjoy a laid back work environment & learn from FinTech’s best & brightest
• Receive great benefits like stock options, 401(k) match, and top notch health benefits
• As the COVID-19 pandemic cools down, participate in company-sponsored cornhole leagues, Thursday After Hours (cards, video games, treats), company outings, wine tastings, fantasy sports leagues, hackathons and other fun events
• Relax with monthly, company wide, guided meditation sessions
• Participate in women in tech events and service days at local organizations
• Enjoy “Summer Hours” whereby our firm is ‘closed’ every Friday afternoon from April 23, 2021 through Labor Day

• Enjoy the flexibility of working fully remote, partially remote, fully physical, or a mashup of each. And whatever you choose, enjoy a newly built-out office on Michigan Avenue with a view of Millennium Park and Lake Michigan
• And, yes, in our physical space, you can sip locally roasted coffee, kombucha, or craft beer at your modular sitting/standing desk