Vivid Seats
Chicago, IL

Inbound Sales Associate - Days

| Chicago

The Opportunity:

Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Target first year compensation is $40,000-$60,000 which includes an hourly rate plus uncapped earning potential based on individual goals and performance.
Shift: 9:00am - 5:30pm including one weekend day (Saturday or Sunday)
Responsibilities:

  • Consult inbound customers looking to purchase live events tickets and close each sale at point of contact
  • Utilize sales techniques (ex. product-based and consultative/solution selling, etc.) to professionally lead customers through the selection and purchase process
  • Consistently provide excellent, polite, and courteous service to ensure the highest levels of customer satisfaction
  • Reach out to customers to convert open orders to sales (no cold calling!)
  • Develop expertise with live events and varying venues across the country
  • Continuously look for ways to help improve our processes and customer experience

To be Successful, You'll Need:

  • 2+ years of experience in metric driven sales & proven results hitting goals
  • Ability to thrive in a competitive environment
  • A desire to learn and develop sales skills, and the motivation to continue developing professionally
  • Natural ability to go above and beyond to solve the customer's concerns
  • Familiarity with a sales platform (ex. Salesforce) or a retail PoS system beneficial but not required
  • Knowledge and familiarity with multifunctional phone systems (eg. inContact, Five9, TalkDesk) beneficial but not required
  • Flexibility in scheduling for high priority events when applicable and needed

What We Offer:

As an Inbound Sales Associate, you will be working in an exciting, growing industry with a target yearly salary of $40,000-$60,000. Our benefits package was crafted with our passion for live events in mind and includes $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Additional benefits include affordable medical/dental/vision/life insurance, a generous 401(k) plan with employer match, transit and parking discounts, a casual dress code, kitchen stocked with healthy snacks, and frequent company lunches catered by Chicago's best restaurants!

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events each year. Being a part of our team means having the opportunity to work for the organization ranked #1 in Newsweek's Best Companies for Customer Service. Our team demonstrates a fierce dedication to providing amazing experiences for our buyers and sellers that only live events can create. Good ideas are heard and implemented, best thinking wins, and we commit together.

Location:
225 W Randolph St, 30th Floor
Chicago, IL 60606

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

Vivid Seats Jobs in Chicago
18

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Finance
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
Sales
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Performance Marketing Specialist - Nights and Weekends

Vivid Seats
Chicago
16 hours ago
+55
As the Performance Marketing Specialist – Nights and Weekends, you'll have the opportunity to join a thriving and growing Paid Search team that is comprised of talented people while giving you the tools to develop your career. You will be given a unique opportunity to work on one of the industry's largest and most complex Paid Search accounts, allowing you to gain experience that is unmatched within the digital marketing industry!

Inbound Sales Associate - Nights

Vivid Seats
Chicago
3 days ago
+55
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Customer Support Specialist

Vivid Seats
Chicago
3 days ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Customer Support Specialist (Nights and Weekends)

Vivid Seats
Chicago
3 days ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Online Support Agent - Live Chats

Vivid Seats
Chicago
3 days ago
+55
As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Online Support Agent - Live Chats (Nights and Weekends)

Vivid Seats
Chicago
3 days ago
+55
As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

Sr. Quality Engineer

Vivid Seats
Chicago
5 days ago
+55
As a Quality Engineer you'll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers use them, you'll partner cross functionally to apply maximum coverage for our applications. Our quality engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements. Working in an agile team using Java, Cucumber, Selenium and Spring (along with many other testing frameworks), you'll develop and own automated testing suites, explore edge cases and drive quality for the organization. You will research and implement modern testing tools and techniques to ensure maximum coverage and constantly improve the ways we test our products. Our quality team members are embedded on a delivery teams and use BDD to prevent defects before they are found. Our team executes different types of tests (including exploratory tests), records defects and assists in driving resolution, and develops automated tests with an eye towards continuously assessing and improving test coverage. As a quality engineer you'll also perform root cause analysis for production incidents, identify trends and weak points, and suggest corrective actions.

Sr. Cloud Security Engineer

Vivid Seats
Chicago
1 week ago
+55
As a Sr. Cloud Security Engineer, you'll be responsible for protecting the confidentiality, availability, and integrity of Vivid Seats information assets in cloud environments such as AWS. This position is best suited for an experienced Information Security engineer with a strong proven understanding of AWS native products and functionality along with other complementary technologies (e.g., CDN) and best practices for cloud security. This candidate will partner with other cloud-focused infrastructure, operations, and devops teams to ensure the safety of Vivid Seats' information systems assets, customer data, and to protect systems from unauthorized access and abuse. Additionally, this position will collaborate with the rest of the Information Security organization to analyze and perform event correlation, create dashboards and reporting content, troubleshoot, and remediate security issues.

Application Security Engineer

Vivid Seats
Chicago
1 week ago
+55
As an Application Security Engineer, you'll be responsible partnering with multiple web and mobile engineering teams to drive security practices and principles in a fast-paced Agile development cycle. This is a hands-on technical position best suited for a professional with developer expertise and a background collaborating with multiple groups (project, business, architecture, and operational teams) across an organization to enable business goals by melding security into solutions.

Lead IT Engineer

Vivid Seats
Chicago
1 week ago
+55
As a Lead IT Engineer, you will lead the design and implementation of critical IT services across Vivid Seats' offices and cloud environments. This is a hands-on position that will tackle some of our most difficult challenges scaling and transforming our infrastructure foundation to enable and secure a modern workforce's needs. You'll work with stakeholders across the company to identify needs, architect solutions, and lead projects. As the technical subject matter expert on your team, you'll also be tasked with mentoring engineers, defining best practices for an agile operations team, and challenging the team to continuously improve. 

Director, Product Management

Vivid Seats
Chicago
1 week ago
+55
The Opportunity:  At Vivid Seats, our results driven Product Management team works cross functionally with designers, engineers and senior management to provide the best experiences for our buyers, sellers, and internal teams. To succeed in this role you should be analytical, creative and comfortable driving strategy, leading meetings, and transforming the most valuable ideas into actionable plans, products, and results. As Director, Product

Product Analyst / Sr. Product Analyst

Vivid Seats
Chicago
2 weeks ago
+55
Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. You will have end-to-end product ownership of a product line, responsible for setting the strategy, researching and deeply understanding customer needs, defining and prioritizing the roadmap, and delivering the product to market. Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).

Product Manager / Senior Product Manager

Vivid Seats
Chicago
2 weeks ago
+55
Vivid Seats is looking for a seasoned Product Manager with direct experience building, maintaining, or running SEM platforms or other Paid Marketing support systems related to campaign creation, bidding & bid management, or reporting. Experience building other internal / B2B tools or platforms is a plus. Ideal opportunity for former engineers or SEM Marketing professionals who wish to transition to Product Management. 

Pricing Specialist

Vivid Seats
Chicago
2 weeks ago
+55
To keep up with growth we're looking to add a driven individual to our Operations Strategy Team. The Pricing Coordinator will work with the operations team in managing seller pricing for our online ticket marketplace. You will provide support in all seller pricing as you develop an expert-level knowledge of pricing, market factors, and internal platforms. This opportunity is a unique experience to build your selling, negotiation, and communication skills at one of the fastest growing businesses in sports and entertainment.

Inbound Sales Associate - Days

Vivid Seats
Chicago
2 weeks ago
+55
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Command Center Real Time Analyst

Vivid Seats
Chicago
2 weeks ago
+55
As a Command Center Real Time Analyst, you will support and provide direction to operational leaders by monitoring real time efficiency and overall staffing management. You will be working with a variety of departments across the entire organization to achieve optimal service levels by monitoring call, chat and email routing queues. Our Analysts are reviewing results of service level and call volume forecast, identifying discrepancies and performing root cause analysis to develop recommendations to become more efficient with business volumes and maximize staffing effectiveness.

Data Engineering Manager

Vivid Seats
Chicago
2 weeks ago
+55
The responsibility then focuses on integration services to the warehouse. You'll propose and advocate for standardized methods to integrate messaging & batch streams of data. You'll work with the data team to create guidelines for which approach to follow and ensure data pipelines are built in a robust way. We must ensure the team is alerted to an issue and can address it before any stakeholders are negatively impacted. Building out standardized alerting and monitoring is a key element of the data practice.

Director of Engineering

Vivid Seats
Chicago
2 weeks ago
+55
As the Director of Engineering, Marketplace Services, you will oversee the engineering talent and technical strategy for multiple domains and technical areas focused on our business services and APIs. This role will be directly responsible for systems supporting order management, shopping, customer support and fulfillment. There are currently three development teams under this role with plans to add a fourth as we continue to scale. We are looking for a leader who is passionate about people and technology and who has a proven record of scaling engineering teams and systems.