Vivid Seats
Chicago, IL

Inbound Sales Associate - Nights

| Chicago

The Opportunity:

Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Target first year compensation is $40,000-$60,000 which includes an hourly rate plus uncapped earning potential based on individual goals and performance.
Shift: 1:30pm - 10:00pm including one weekend day (Saturday or Sunday)
Responsibilities:

  • Consult inbound customers looking to purchase live events tickets and close each sale at point of contact
  • Utilize sales techniques (ex. product-based and consultative/solution selling, etc.) to professionally lead customers through the selection and purchase process
  • Consistently provide excellent, polite, and courteous service to ensure the highest levels of customer satisfaction
  • Reach out to customers to convert open orders to sales (no cold calling!)
  • Develop expertise with live events and varying venues across the country
  • Continuously look for ways to help improve our processes and customer experience

To be Successful, You'll Need:

  • 2+ years of experience in metric driven sales & proven results hitting goals
  • Ability to thrive in a competitive environment
  • A desire to learn and develop sales skills, and the motivation to continue developing professionally
  • Natural ability to go above and beyond to solve the customer's concerns
  • Familiarity with a sales platform (ex. Salesforce) or a retail PoS system beneficial but not required
  • Knowledge and familiarity with multifunctional phone systems (eg. inContact, Five9, TalkDesk) beneficial but not required
  • Flexibility in scheduling for high priority events when applicable and needed

What We Offer:

As an Inbound Sales Associate, you will be working in an exciting, growing industry with a target yearly salary of $40,000-$60,000 and have frequent promotional opportunities and room for advancement within your career at Vivid Seats. Employees also enjoy a $100 monthly gift card as well as discounted tickets to all their favorite events, casual dress code, kitchen stocked with healthy snacks, frequent company lunches, and happy hours! In addition, our standard benefits include affordable medical/dental/vision/life insurance, 401(k) plan with employer match, and transit/parking plan discounts.

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events while being ranked #1 in Newsweek's Best Companies for Customer Service. At Vivid Seats, you will have the opportunity to work with the flexibility and speed of a startup; while operating at massive, profitable scale. Good ideas are heard and implemented, and hard work rewarded. Being a part of our team means having the ability to drive impact and own the innovation that connects our tens of millions of unique monthly users to the memorable experiences that only live events create.

Location:
225 W Randolph St, 30th Floor
Chicago, IL 60606

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Online course subscriptions available

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

Vivid Seats Jobs in Chicago
12

All Jobs
All Jobs
Data + Analytics
Dev + Engineer
Marketing
Operations
Sales
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Email Production Associate

Vivid Seats
Chicago
3 days ago
+41
As the Email Production Associate, you will help connect fans to their favorite live events. You'll be a vital member of the CRM team, responsible for the day-to-day, hands-on execution of promotional email sends and push notifications. You will work alongside a driven and experienced team with the opportunity to gain valuable email marketing skills. In this role you'll deliver relevant, personalized communication to our customers, and help to drive repeat purchase behavior and revenue growth. You will have the opportunity to think critically and determine the most efficient ways to set up complex sends.

Sr. Quality Engineer

Vivid Seats
Chicago
6 days ago
+41
As a Quality Engineer you'll champion quality for our platform and products to provide the best possible ticket purchasing experience for our millions of users. By acquiring an intimate understanding of our products and how our customers use them, you'll partner cross functionally to apply maximum coverage for our applications. Our quality engineers are highly collaborative, working closely with engineers, designers, and product owners to develop effective tests and document requirements. Working in an agile team using Java, Cucumber, Selenium and Spring (along with many other testing frameworks), you'll develop and own automated testing suites, explore edge cases and drive quality for the organization. You will research and implement modern testing tools and techniques to ensure maximum coverage and constantly improve the ways we test our products. Our quality team members are embedded on a delivery teams and use BDD to prevent defects before they are found. Our team executes different types of tests (including exploratory tests), records defects and assists in driving resolution, and develops automated tests with an eye towards continuously assessing and improving test coverage. As a quality engineer you'll also perform root cause analysis for production incidents, identify trends and weak points, and suggest corrective actions.

Director, Fraud & Risk Management

Vivid Seats
Chicago
6 days ago
+41
Reporting into the VP of Contact Center Operations, the Director, Fraud Risk Management will be responsible for optimizing the buyer experience as it relates to assessing transaction risk authorization and fraud mitigation. You will be responsible for developing a clear strategy for identifying fraud for stolen credit cards, chargebacks, identity takeover and systematically defining key aspects of the buyer experience, spanning browsing, checkout, and post purchase remorse. Your primary responsibility will be to plan, evaluate, risk migration strategies with a clear plan to detect and mitigate fraud while understanding false positive impact and enabling business growth, and processing within a compliance environment. You will also be responsible for monitoring the day-to-day performance of the Fraud Verification team as they engage in activities focused on optimizing buyer experience as it relates to assessing transaction risk authorization, fraud mitigation and chargeback resolution.

Inbound Sales Associate - Nights

Vivid Seats
Chicago
1 week ago
+41
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Inbound Sales Associate - Days

Vivid Seats
Chicago
1 week ago
+41
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Sr. Cloud Security Engineer

Vivid Seats
Chicago
1 week ago
+41
As a Sr. Cloud Security Engineer, you'll be responsible for protecting the confidentiality, availability, and integrity of Vivid Seats information assets in cloud environments such as AWS. This position is best suited for an experienced Information Security engineer with a strong proven understanding of AWS native products and functionality along with other complementary technologies (e.g., CDN) and best practices for cloud security. This candidate will partner with other cloud-focused infrastructure, operations, and devops teams to ensure the safety of Vivid Seats' information systems assets, customer data, and to protect systems from unauthorized access and abuse. Additionally, this position will collaborate with the rest of the Information Security organization to analyze and perform event correlation, create dashboards and reporting content, troubleshoot, and remediate security issues.

Application Security Engineer

Vivid Seats
Chicago
1 week ago
+41
As an Application Security Engineer, you'll be responsible partnering with multiple web and mobile engineering teams to drive security practices and principles in a fast-paced Agile development cycle. This is a hands-on technical position best suited for a professional with developer expertise and a background collaborating with multiple groups (project, business, architecture, and operational teams) across an organization to enable business goals by melding security into solutions.

Contact Center Business Process Specialist

Vivid Seats
Chicago
2 weeks ago
+41
Develop, maintain, and test contact flows within the NICE inContact. Provide ongoing dialogue with stakeholders to determine business requirements. User administration. Developing and maintaining technical competency in the business and its contact center platforms. Contributing to the team's knowledge base and personal skill set as well as readily sharing knowledge with stakeholders regarding configuration services. Responding to production service-impacting events on an on-call basis.

Seller Services Agent - Days

Vivid Seats
Chicago
2 weeks ago
+41
As a Seller Services Associate you will work in managing commercial transactions and relationships with our many valued sellers. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers, as well as collaborating with other internal departments on any seller related operations. If you're looking for full time, salaried, entry level position with growth opportunity, this is the job for you.

Seller Services Agent -Night and Weekends

Vivid Seats
Chicago
2 weeks ago
+41
As a Seller Services Associate you will work in managing commercial transactions and relationships with our many valued sellers. You will be taking calls and responding to emails on a broad range of event and order-related questions, working to ensure we are providing elite service to both our sellers and our customers, as well as collaborating with other internal departments on any seller related operations. If you're looking for full time, salaried, entry level position with growth opportunity, this is the job for you.

Director of Engineering

Vivid Seats
Chicago
3 weeks ago
+41
As the Director of Engineering, Marketplace Services, you will oversee the engineering talent and technical strategy for multiple domains and technical areas focused on our business services and APIs. This role will be directly responsible for systems supporting order management, shopping, customer support and fulfillment. There are currently three development teams under this role with plans to add a fourth as we continue to scale. We are looking for a leader who is passionate about people and technology and who has a proven record of scaling engineering teams and systems. 

Data Engineering Manager

Vivid Seats
Chicago
3 weeks ago
+41
The responsibility then focuses on integration services to the warehouse. You'll propose and advocate for standardized methods to integrate messaging & batch streams of data. You'll work with the data team to create guidelines for which approach to follow and ensure data pipelines are built in a robust way. We must ensure the team is alerted to an issue and can address it before any stakeholders are negatively impacted. Building out standardized alerting and monitoring is a key element of the data practice.