Inbound Sales Associate - Nights

| Chicago | Hybrid
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The Opportunity:

Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Target first year compensation is $40,000-$60,000 which includes an hourly rate plus uncapped earning potential based on individual goals and performance.
Shift: 1:30pm - 10:00pm including one weekend day (Saturday or Sunday)
Responsibilities:

  • Consult inbound customers looking to purchase live events tickets and close each sale at point of contact
  • Utilize sales techniques (ex. product-based and consultative/solution selling, etc.) to professionally lead customers through the selection and purchase process
  • Consistently provide excellent, polite, and courteous service to ensure the highest levels of customer satisfaction
  • Reach out to customers to convert open orders to sales (no cold calling!)
  • Develop expertise with live events and varying venues across the country
  • Continuously look for ways to help improve our processes and customer experience

To be Successful, You'll Need:

  • 2+ years of experience in metric driven sales & proven results hitting goals
  • Ability to thrive in a competitive environment
  • A desire to learn and develop sales skills, and the motivation to continue developing professionally
  • Natural ability to go above and beyond to solve the customer's concerns
  • Familiarity with a sales platform (ex. Salesforce) or a retail PoS system beneficial but not required
  • Knowledge and familiarity with multifunctional phone systems (eg. inContact, Five9, TalkDesk) beneficial but not required
  • Flexibility in scheduling for high priority events when applicable and needed

What We Offer:

As an Inbound Sales Associate, you will be working in an exciting, growing industry with a target yearly salary of $40,000-$60,000. Our benefits package was crafted with our passion for live events in mind and includes $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Additional benefits include affordable medical/dental/vision/life insurance, a generous 401(k) plan with employer match, transit and parking discounts, a casual dress code, kitchen stocked with healthy snacks, and frequent company lunches catered by Chicago's best restaurants!

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events each year. Being a part of our team means having the opportunity to work for the organization ranked #1 in Newsweek's Best Companies for Customer Service. Our team demonstrates a fierce dedication to providing amazing experiences for our buyers and sellers that only live events can create. Good ideas are heard and implemented, best thinking wins, and we commit together.

Location:
225 W Randolph St, 30th Floor
Chicago, IL 60606

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • JSFFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • React NativeFrameworks
    • SpringFrameworks
    • TerraformFrameworks
    • Vue.jsFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • BrazeCRM
    • BrazeEmail
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Located in the landmark Marshall Fields building, Vivid Seats brand new HQ incorporates modern design, collaborative spaces, and the excitement of live events to create an innovative workplace. We are centrally located near public transportation hubs, shops, restaurants and entertainment venues.

An Insider's view of Vivid Seats

How does your team reward individual success?

We are encouraged to take ownership of our work and continue supporting technologies we work on, well into production and beyond. Having coworkers who care so genuinely about not only my individual success, but also the company's success, makes working for Vivid Seats extremely rewarding.

Lana M.

Quality Engineering Manager

What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
All employees are offered equity as part of our total rewards package.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer credits and discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies (like monthly care packages for our remote employees!) and pre-tax commuter benefits. All employees are encouraged to use no questions asks mental health days and a floating holiday. When in the office we host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for morning yoga or lunchtime run. Employees are also able to work a hybrid schedule, providing the balance life requires, when we need it.

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