Vivid Seats
Chicago, IL

Inbound Sales Associate - Nights at Vivid Seats

| Chicago
!Sorry, this job was removed at 7:31 p.m. (CST) on Thursday, February 27, 2020

The Opportunity:

Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Target first year compensation is $40,000-$60,000 which includes an hourly rate plus uncapped earning potential based on individual goals and performance.
Shift: 1:30pm - 10:00pm including one weekend day (Saturday or Sunday)
Responsibilities:

  • Consult inbound customers looking to purchase live events tickets and close each sale at point of contact
  • Utilize sales techniques (ex. product-based and consultative/solution selling, etc.) to professionally lead customers through the selection and purchase process
  • Consistently provide excellent, polite, and courteous service to ensure the highest levels of customer satisfaction
  • Reach out to customers to convert open orders to sales (no cold calling!)
  • Develop expertise with live events and varying venues across the country
  • Continuously look for ways to help improve our processes and customer experience

To be Successful, You'll Need:

  • 2+ years of experience in metric driven sales & proven results hitting goals
  • Ability to thrive in a competitive environment
  • A desire to learn and develop sales skills, and the motivation to continue developing professionally
  • Natural ability to go above and beyond to solve the customer's concerns
  • Familiarity with a sales platform (ex. Salesforce) or a retail PoS system beneficial but not required
  • Knowledge and familiarity with multifunctional phone systems (eg. inContact, Five9, TalkDesk) beneficial but not required
  • Flexibility in scheduling for high priority events when applicable and needed

What We Offer:

As an Inbound Sales Associate, you will be working in an exciting, growing industry with a target yearly salary of $40,000-$60,000. Our benefits package was crafted with our passion for live events in mind and includes $100 worth of credits each month to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Additional benefits include affordable medical/dental/vision/life insurance, a generous 401(k) plan with employer match, transit and parking discounts, a casual dress code, kitchen stocked with healthy snacks, and frequent company lunches catered by Chicago's best restaurants!

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events each year. Being a part of our team means having the opportunity to work for the organization ranked #1 in Newsweek's Best Companies for Customer Service. Our team demonstrates a fierce dedication to providing amazing experiences for our buyers and sellers that only live events can create.

Location:
225 W Randolph St, 30th Floor
Chicago, IL 60606

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
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    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

Vivid Seats Jobs in Chicago
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Customer Support Specialist

Vivid Seats
Chicago
1 week ago
+55
As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.