Cars.com has been featured as one of the top places to work in Chicago by The Chicago Tribune, Built in Chicago, Computer World and Chicago Inno, making us the premiere online destination connecting car shoppers to local automotive groups since 1998. We have prided ourselves on being an innovative tour-de-force within the automotive industry by offering top of the line digital media solutions to car shoppers and dealers alike through our expert content, mobile app features, millions of new and used vehicle listings, our comprehensive set of research tools and the largest database of consumer reviews in the industry.

Proudly standing as one of the largest digital automotive platforms on the market with our recent acquisition of DealerRater, Cars.com have experienced a lot of exciting now growth within our organization. In 2016 and 2017 alone, Cars.com moved into our brand-new headquarters located in the South Loop of Chicago’s business district, and spun off into a publicly traded entity on the New York Stock Exchange (NYSE). We can honestly say there has never been a better time to join the Cars.com family!

We are seeking an Customer Success Representative for our Small Business Unit, who will focus on providing in-depth insights, consultation, and analysis and for our Independent Dealer Base. Our enthusiastic and driven sales representatives focus on growth within the Independent dealer network,

The ideal candidate will be able to:

• Leverage resources to support new and existing Cars.com accounts
• Build and maintain strong relationships acting as the lead point of contact for all customer requests
• Proactively monitor customer activity, taking ownership of issues to facilitate and ensure resolution
• Identify and facilitate training opportunities for customers on products, tools and other resources
• Identify upsell opportunities to maximize customer investment
• Proactively create and analyze reporting tailored to client needs and effectively illustrate value
• Perform related duties such as participating in various projects, pilot groups, or department initiatives

Required Skills:

• Effectively work cross-functionally and with a wide range of people with different skill sets
• Strong analytical skills with the ability to provide additional insight on key account metrics
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Reliable ability to consult, influence credibly and effectively, and overcome objections
• Exceptional time management skills that allow you to proactively identify and handle multiple projects and initiatives simultaneously
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Proficient in Microsoft Office Suite
• Ability to successfully work independently and as a productive member of a team
• Positive, customer first attitude
• Ability to learn quickly and adapt to change

Required Experience:

• At least one year of relevant Account Management or equivalent experience
• Bachelor’s degree preferred
• Proven success in an Account Management role
• Working knowledge of Cars.com businesses and products preferred