Ensono is a leading, large-scale provider of mission critical to public cloud services serving enterprise and state and local customers. The Gartner Group says that, “Ensono is one of the top three mainframe services providers and a top ten provider of data center outsourcing services in North America… helping clients transform to a more standardized, and ultimately, cloud-based delivery”. Ensono is the 2018 Microsoft Azure partner of the year, AWS Premier Managed Service partner, the 3rd largest Mainframe-as Service provider in the US, and a top 15 managed services/outsourcing growth company as measured by ISG the last 5 quarters in-a-row. Our company and community is one that focuses on philosophy of we win together. The right candidate will have a true partnership with all pillars of our business as we work as a team to grow. An Ensono Inside Sales Account Manager is an integral part of the sales organization as it will support customers through their life cycle, working with cross function teams from marketing, product, client success, and operations.
 

Key Responsibilities:

• Engage customers on their support needs
• Work with the operations and sales team to craft a renewal strategy that enables customer retention
• Work with customer to mitigate churn and expand the product offerings
• Work to expand customer relationships and network
• Maintain and build relationship while delivering a positive customer experience
• Utilizes a strategic approach to identify, evaluate, and recommend business solutions considering customer needs
• Engages cross-functional resources/ product specialist to meet individual client requirements
• Demonstrate strong verbal and written skills
• Mission Critical infrastructure or Mainframe experience a plus
• Assisting with Customer Relationship Management (CRM) data consistency
• Strong interpersonal skills, independent and self-directed, resourceful, confident under pressure, strong empathy and self-awareness
• Desire to solve complex problems and an innate ability to engage with clients in a strategic manner
• Recent experience working for a professional services firm or management consulting firm preferred

• CM-YES - Commission Eligible - Yes (Commission Eligible)
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