Inside Sales - Account Manager

| Chicago

Inside Sales - Account Manager (FTD Market Place) Floral Industry

How would you like to work for a close-knit sales team selling hard goods (such as ribbons, glassware, vases, containers, baskets, plush animals, calendars, coolers, etc.) to members of the FTD network of floral shops? Your warm and engaging personality will be used to make warm calls to our Members within the assigned Mid-West territory to sell them holiday and everyday branded product, non-branded wholesale product, calendars and much more. If you have experience in a proactive, goal-oriented and customer focused, consultative, Inside Sales role, you will want to consider this exciting career opportunity at FTD!

The ideal Inside Sales Representative (Account Manager) for FTD can be a consultative seller and knows how to coordinate resources to solve FTD Member requirements and close business. You listen and engage our Members and can become a product, and market expert as well as to partner with our Field Business Consultants. You are passionate about sales and the FTD Member experience. A quick study with the ability to learn, think on your feet and problem-solve.

What We Expect From You:

  • You work with the Inside Sales Team (B2B) to uncover new opportunities within assigned Mid-West territory
  • You make outbound calls to FTD Members (70 calls per day), at least 4 hours of phone time
  • You work warm leads (no cold calling)
  • Calling on our valued FTD Members (retail florists) to sell branded and generic hard goods
  • You drive sales by developing strong relationships, providing product consultation, exceptional customer service and improve transactions profitability for FTD Members
  • You contact FTD Members following sales to ensure ongoing customer satisfaction, analyze business potential, maintain and maximize revenues
  • You instill members with confidence in FTD and our full range of Marketplace products/services
  • Provide FTD Members with professional, accurate, and timely guidance
  • You grow your assigned territory to meet and exceed set sales targets

What You Will Contribute:

  • Prior Inside Sales and Territory Management experience - managing total business
  • Knowledge and ability to sell on value
  • Effectively use email marketing
  • Empathize with clients to make sure you understand their situation
  • Hunger for success, positive attitude and desire to learn and grow
  • Floral industry experience a plus but not required
  • Bachelors Degree or equivalent work experience
  • Excellent multitasking, negotiating and communication skills
  • High volume warm calling experience into a business-to-business environment
  • Positive, persistent, self-motivated and a willingness to do what it takes to get the job done
  • Flexibility to work weekends when necessary (during peak seasons)

What We Offer:

Support from a strong leader, excellent work environment and team, base salary and commission opportunity, excellent total rewards program and ability to showcase your natural conversational sales ability selling solutions to our members to help them grow their business.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases


In the heart of the Loop! We also have an office in Downers Grove, IL.

An Insider's view of FTD Companies

What does your typical day look like?

Every day looks different when you’re on the social media team. Our jobs involve interacting with our brands’ communities, staying up-to-date on the latest social trends, developing content and optimizing campaigns. Since social media is always changing, there’s always something new to learn or test.

Marissa Metzler

Manager: Social Media Marketing

What's the biggest problem your team is solving?

On our FOL team, we are creating a feature complete platform migration for all of our florist sites. This is a rather large task in that most of our florist sites look like they were created in the .COM era of the internet. Our new platform will provide huge UX boons. In addition to self-improvement, it may also attract new florist partners

Michael Walsh

Software Engineer

What are FTD Companies Perks + Benefits

FTD Companies Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), Employee Stock Purchase Plan (ESPP), life, accident and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions.
FTD Companies, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our diversified portfolio of brands such as ProFlowers, ProPlants, Shari’s Berries, Sincerely, etc.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
401(K) Matching
Discretionary match of 50% on the first 6% of your of pre-tax or post tax deferral. To maximize the employer match, you will need to contribute 6%. Vesting is at 25% each year
Employee Stock Purchase Plan
The Employee Stock Purchase Plan (ESPP) provides employees with an opportunity to share in our growth and to purchase shares of our common stock without payment of brokerage costs, at a 15% discount.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Pet Friendly
At some locations, employees can bring their dogs to work.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
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