Inside Sales Account Manager at PHMG

| Chicago
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Inside Account Manager

Magnificent Mile, Chicago

Competitive base, $50K OTE

Hours: 10am to 7pm

2018 Glassdoor Top 10 Work Culture and Leadership

2018 Chicago 'Best and Brightest Companies to Work For'

PHMG is the world’s leading audio branding agency, working with more than 32,000 clients in 39 countries and trusted by globally renowned brands such as Audi, Adidas and Coca-Cola. We know our success is all down to our staff, so we we’re committed to making PHMG the best place to work – a commitment that was recognised by our win at the 2017 the Best and Brightest Companies to Work For’ competition.

As we approach our 20th anniversary as a business, we’re continuing to expand one of our fastest growing departments by recruiting a highly driven and ambitious Account Manager to handle the introduction of a new clients’ audio brand. You’ll provide a personalized set-up service for our new American and Canadian clients, liaising with key company contacts and internal and external service providers – working to tight deadlines to ensure the seamless implementation of a the new production.

You’ll display your proven experience in objection handling and negotiation to ensure every new client receives a seamless implementation of their new service. With your creative problem solving skills, innate professionalism and ability to multi-task, will you’ll efficiently process clients and exceed targets at every opportunity.

Responsibilities:

  • Effectively project manage a B2B portfolio of new clients
  • Build a thorough understanding of a new client’s business to develop creative briefing content
  • Work to a series of tight deadlines to develop brand congruent audio content – including all creative scripts, recorded productions – and make all necessary engineering arrangements
  • Establish effective relationships across multi-disciplinary teams located across the globe
  • Deliver world-class customer service to all new clients
  • Ensure all project management updates are updated on our in-house CRM system proficiently

We'd love to hear from you if you have:

  • Experience in a results-driven sales or customer service environment
  • Proven success in project management and managing multiple priorities
  • Experience in objection handling and negotiation
  • Creative problem solving skills with the ability to react professionally at all times
  • Strong organizational skills and high levels of proactivity
  • High levels of motivation and enthusiasm
  • The ability to communicate effectively and efficiently via phone and over email
  • Qualities of ambition, reliability and focus
  • Dedication to being a team player – with real drive and initiative
  • The competitive mind set to work under pressure and meet and exceed set realistic targets
  • Strong business acumen – polished, articulate and comfortable liaising with senior level clients
  • Proficiency in PC office products such as Word, Excel, PowerPoint, and Outlook
  • 1-2 years related agency experience
  • College degree preferred

Perks of working at PHMG:

  • Competitive base salary and commission, with realistic OTE of $50,000
  • Promotion opportunities in one of the company’s fastest growing departments
  • 18 days PTO plus up to 8 federal holidays
  • Medical, dental, vision and life insurance
  • Additional quarterly incentives
  • All-expenses-paid company events at exclusive venues
  • Fundraising for Illinois-based and global charities through the PHMG Foundation
  • Exciting social scene and dynamic atmosphere
  • Creative, spacious offices with breakout areas, in-house bar and spectacular views of Lake Michigan
  • Free gym membership after one year with the company
  • Half-day’s holiday on the morning following your birthday

Company profile:

PHMG blends an exclusive Brand-Sound-Track, creative copy and world-class voice artistry to develop audio brands that represent the distinct identity of each of our individual clients. Each element is entrusted to the industry’s finest composition, writing and voiceover talent, and these inspiring productions replace the beeps or silence traditionally heard on-hold to connect with a captive audience in this vital communicative channel. As a proud member of the ICS, PHMG is committed to delivering a world-class customer service – earning an outstanding overall client satisfaction rate of 98.5%.

Following our successful first year in Chicago, PHMG is a company in hyper-growth mode – and is currently one of the city’s fastest-growing media companies. We’re expanding across North America to increase our 80% share of the market, and were recently named as a national winner of the ‘Best and Brightest Companies to work for’ program alongside the likes of Puma, Verizon and Haribo.

PHMG is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InDesignDesign
    • PhotoshopDesign
    • WordpressCMS
    • Microsoft DynamicsCRM
    • LinkedIn Sales ProfessionalLead Gen

Location

Right next to the Apple Store, PHMG’s 25th and 28th floor offices boast spectacular views of Lake Michigan and the metropolis of Downtown Chicago.

An Insider's view of PHMG

What’s the vibe like in the office?

PHMG promotes a great company culture, and that’s reflected in the internal relationships you develop. Professionally, it’s awesome to work in an environment that supports and motivates – and personally, the friendships make happy hours on Fridays even better.

Lindsey

Audio Brand Consultant

What projects are you most excited about?

I’m not just recruiting top talent here at PHMG, but building a culture with a winning mentality that rewards hard work. Seeing the team double in size, and knowing I played a part in that, is an amazing feeling.

Toni

Senior Talent Acquisition Executive

How does the company support your career growth?

PHMG allows me to focus on closing deals so I am truly able to be my best, maximize my earnings and progress in my career. The leadership stands on the front line with you to help you deliver world-class results – and brings out the best in their sales professionals.

Michael

Business Development Manager

How do you empower your team to be more creative?

At PHMG, we’re lucky to offer an inherently creative product which can’t fail to inspire. The ingenuity of our copywriters, composers and producers is felt by staff across the company, influencing them to create in every aspect of their role.

Ben

Director of Music and Voice

How do you collaborate with other teams in the company?

PHMG is unlike any organization I’ve ever experienced – you’re not only a team member, you’re family. All parts of this company collaborate for the good of our company and our clients, and it’s great to see how everyone works together.

Eric

Business Development Manager

What are PHMG Perks + Benefits

PHMG Benefits Overview

It’s the people that make PHMG – so it’s only right that we give them something back. Split across five distinct categories of Finance, Health & Wellbeing, Lifestyle, CSR and Special Moments, our vast portfolio of PH Perks rewards staff with benefits that are more than just freebies – they make a valuable difference to their working life.

Culture
Volunteer in local community
We’re proud to volunteer with SOS Children’s Villages – helping out at their graduation days, and inviting their young people to our office as part of our shadowing program.
Partners with Nonprofits
Our dedicated charitable initiative – the PHMG Foundation – raises vital funds for worthy causes across the globe, as chosen by our staff.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
As part of PHMG’s harassment training, we’ll be including an unconscious bias portion designed to help adjust patterns of thinking and eliminate biases – even those we’re unaware of.
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
We provide both short and long-term disability insurance to support for those who are disabled, or have become disabled – ensuring they have the finances necessary should they be unable to work.
Dental Benefits
We offer two PPO dental plans designed to keep staff smiling all year round.
Vision Benefits
Through Principal, we offer a vision plan to every employee, ensuring they get the eye-care they need, as and when they need it.
Health Insurance Benefits
We’re proud to offer the choice of four different health plans from the BCBS, with an option to suit each individual needs – with the majority of the monthly premium costs covered by PHMG.
Life Insurance
PHMG offers life insurance to each and every employee. The coverage is equal to the employee’s annual earnings, allowing their families to continue living the same quality of life, whatever happens.
Wellness Programs
Onsite Gym
Team workouts
There are many ways PHMG helps take care of employees’ physical wellbeing – and our fitness initiatives include in-office yoga and a range of sports teams to suit all interests.
Retirement & Stock Options Benefits
401(K)
All PHMG employees are automatically enrolled into a 401k, helping them save for their future.
401(K) Matching
PHMG provides employees with a 401(k) matching plan. We match 1% of contributions up to 1% of an employee's annual gross pay.
Company Equity
Performance Bonus
Top performers across every department are rewarded at PHMG, earning cash bonuses, luxury nights out, trips to exciting destinations and even Rolex watches.
Match charitable contributions
Every year, we work to a fundraising target. If we reach this figure, it’s matched by the company – allowing us to make a huge difference to our chosen charities.
Child Care & Parental Leave Benefits
Generous Parental Leave
We want to make sure you never miss those special moments, so our staff enjoy additional time off for their child’s first day of school and holiday play.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
At PHMG you're given 18-20 days PTO and up to 7 federal holidays.
Paid Volunteer Time
All staff are entitled to take two volunteer days to support causes they’re passionate about, beyond their 18 - 20 days PTO and up to 7 federal holidays.
Paid Holidays
Paid Sick Days
Nobody should suffer financial penalty simply because they’re unwell – so any sick days are included in annual PTO allowance for all our employees.
Perks & Discounts
Beer on Tap
Commuter Benefits
We help our staff save on travel with Ventra Transit Benefits, Water Taxi discounts and half-price Divvy bike rental.
Company Outings
Every month, our top performers dine out at the finest restaurants as part of our exclusive President’s Club. And twice a year, the whole company unites at our holiday events.
Free Daily Meals
PHMG staff start the day right with our Breakfast Club, enjoying a selection of free cereals every day.
Game Room
Our dynamic breakout spaces are filled with ping pong, foosball and pool tables, giving competitive staff a chance to go head-to-head.
Stocked Kitchen
There’s always a treat to be found in the PHMG kitchen with unlimited tea and coffee, soda, energy drinks, and snacks – along with ice cream Fridays in the summer.
Some Meals Provided
New starters enjoy lunch on us – and our top performers are rewarded with winners’ dinners on Mondays.
Happy Hours
Cheers: Happy Hour takes place regularly at PHMG – when drinks at the office are followed by team nights out at the host of bars on the doorstep of our Downtown Chicago office.
Parking
For ultimate convenience, on-site parking is available, right underneath the office on 401 N. Michigan.
Recreational Clubs
Joining PHMG means you’re part of a team in more ways than one. Our softball, kickball, soccer and volleyball teams play throughout the year in leagues across the city.
Relocation Assistance
PHMG offers relocation assistance, including home finding, temporary housing, moving costs and travel expenses reimbursement for certain roles.
Fitness Subsidies
Free gym membership is given to all our staff, either in the on-site fitness center at our Chicago office, or for our on-the-road employees, subsidized at a gym of their choice.
Professional Development Benefits
Job Training & Conferences
Continuous improvement is a huge part of PHMG. We provide comprehensive solutions, training programs and a specialist Sales Academy – with departmental specific conferences to reward progress.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

PHMG values employee recognition through our career development program and quarterly awards conferences. We also encourage team collaboration at charity events via the PHMG Foundation including skydiving, Santa Dash, Warrior Dash, and other team events.

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