Inside Sales Associate - Inbound
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Overview:
The Inbound Sales Representative meets our customers’ business or personal needs by providing the right advertising product or technical assistance with our online services. This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls, fax and email while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.
Responsibilities:
- Provide accurate notice placement while offering superb customer service
- Responsible for placing approximately $70K in revenue per period
- Answer inbound calls, faxes and emails across multiple markets by quickly toggling between applications & confidently navigate an ad order entry system
- Develop professional relationships with our customers
- Assist customers in placing product orders
- Recommend new product offerings
- Work with customers by answering questions, researching/resolving issues, and trouble-shooting
- Ensure that customers enjoy the time they spend working with you
- Help customers locate ads online and in print
- Document all customer transactions in accordance with company policy
- Meet and maintain all individual and team standards as set by the department
- Attend product and system training events
- Share ideas to improve business practices
- Perform other duties as assigned
Qualifications:
- Bachelor’s Degree or equivalent experience
- Confident demeanor, competitive drive, and goal-oriented nature
- Excellent communications skills (oral and written), courteous and clear telephone voice
- Willing to invest time and effort into learning about Tribune products
- Ability to retain knowledge of products
- Positive, people oriented and energetic
- Be motivated to meet customer needs
- Be analytical, creative, and innovative in solving problems
- Call center experience in customer service or sales preferred
- Bilingual skills (English-Spanish) a plus
- In-depth experience with Internet (Web and email)
- Experience with computers (MS Office)
- Typing skills; Minimum 45 wpm
- Ability to collaborate and work respectfully with coworkers and leaders is essential
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