Inside Sales Associate

| Chicago

Overview

The Inbound Sales Representative meets our customers’ business or personal needs by providing the right advertising product or technical assistance with our online services.  This individual should have a competitive spirit and a strong customer focus with the ability to complete workload through inbound calls, fax and email while providing professional, courteous customer service to our advertising customers while meeting deadlines in a highly accurate environment.   

Responsibilities

  • Provide accurate notice placement while offering superb customer service
  • Responsible for placing approximately $70K in revenue per period
  • Answer inbound calls, faxes and emails across multiple markets  by quickly toggling between applications & confidently navigate an ad order entry system
  • Develop professional relationships with our customers
  • Assist customers in placing product orders
  • Recommend new product offerings
  • Work with customers by answering questions, researching/resolving issues, and trouble-shooting
  • Ensure that customers enjoy the time they spend working with you
  • Help customers locate ads online and in print
  • Document all customer transactions in accordance with company policy
  • Meet and maintain all individual and team standards as set by the department
  • Attend product and system training events
  • Share ideas to improve business practices
  • Perform other duties as assigned

Qualifications

  • Bachelor’s Degree or equivalent experience
  • Confident demeanor, competitive drive, and goal-oriented nature
  • Excellent communications skills (oral and written), courteous and clear telephone voice
  • Willing to invest time and effort into learning about Tribune products
  • Ability to retain knowledge of products
  • Positive, people oriented and energetic
  • Be motivated to meet customer needs
  • Be analytical, creative, and innovative in solving problems
  • Call center experience in customer service or sales preferred
  • Bilingual skills (English-Spanish) a plus
  • In-depth experience with Internet (Web and email)
  • Experience with computers (MS Office)
  • Typing skills; Minimum 45 wpm
  • Ability to collaborate and work respectfully with coworkers and leaders is essential
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OmnitureAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • CheetahMailEmail
    • MarketoLead Gen

Location

160 N. Stetson Ave , Chicago, IL 60601

What are Tribune Publishing Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Commuter Benefits
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