ITSM Practice - Technical Consultant at ServiceNow

| Chicago
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Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team

Come join one of the best ServiceNow implementation teams on the planet!  This team is responsible for guiding customers toward successful product implementations.  We have an innovative, collaborative, and fun culture and are all very passionate about the ServiceNow platform.

Role

You will have an opportunity to work closely with our customers, enable them in our product, and architect solutions with them, ultimately helping them to achieve their desired outcomes. 

What you get to do in this role:

            This role is responsible for developing, investing, and maintaining thought leadership with deep subject matter expertise related to ITSM product capabilities and complimentary technologies in a client-consulting environment including: Incident, Problem, Change, Service Request, CMDB, Knowledge, and Service Level Management.  Lead all technical aspects of the project delivery and solution delivery including:

  • Creation and delivery of solutions for customers, addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practices and Standards.
  • Collaborate and contribute to the creation, deployment, and maintenance of Technical Best Practices and Standards.
  • Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time, and deliver valued outcomes.
  • Active participant, contributor, and thought leader in communities of excellence that provides mentoring, implementation support, maturity maps, and continual improvements.
  • Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, WIKI, Community, Blogs, Templates, Capability Content, etc…
  • Contribute to the continual improvement of Global Delivery and practice business processes as well as the maturing of the ITSM practice portfolio, capabilities, expertise, and best practices.
  • Achieve ITSM Practice and Individual KPI’s and metrics as defined.
  • Up to 50% travel annually, driven by customer needs.

In order to be successful in this role, we need someone who has:

  • Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
  • 3+ years working in the ITSM or IT Services/Consulting industry
  • Experience of ITIL, minimum foundation level, ideally higher. Knowledge of other frameworks such as COBIT beneficial
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc…) and working in a SaaS environment
  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO, and other such technologies
  • Active listener, respecting others’ point of view and ability to take ownership of contributing to the required input whilst demonstrating strong communication skills (written, interpersonal, and presentational)
  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
  • Demonstrated interpersonal skills, customer centric attitude, and ability to deal with cultural diversity
  • Proven team player and team builder
  • Committed to customer satisfaction and referenceability and ensures that actions contribute towards a positive experience by the customer
  • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles.

EEOE Statement Section

ServiceNow’s EEOE statement is automatically added to each U.S. based job description.

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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