Sales Operations Analyst
Sales & Business Development | Seattle, Washington, Chicago, Illinois 

Our agreement with employees

DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Sales & Business Development teams collaborate with customers and partners across the globe to help them leverage the DocuSign Agreement Cloud to transform the entire system of agreement process—from preparing to signing, acting on, and managing contracts and other types of agreements. Our team’s partner with some of the largest most innovative companies in the world in dozens of industries to bring the power of DocuSign to more customers. Whether you are selling to a small business or a large enterprise, you will apply your extensive knowledge of our solutions, and leverage our strategic partnerships to help our customers grow their top and bottom line.

This position
The Sales Operations Analyst is a detailed, adaptable problem-solver responsible for maintaining the Global Sales Operations Queue. A successful analyst thinks critically, logically, and creatively to resolve existing issues and to develop proactive measures for potential roadblocks to the Sales & Business Development organization at large.

This position reports to the Manager, Sales Strategy & Operations.

Responsibilities

• Triage and resolve Sales Operations cases, working cross-functionally with Sales Managers and Compensation, Billing, and other Operations groups as required
• Assist Sales teams in updating, aligning and merging accounts—assisting in overall data integrity of the Salesforce instance
• Problem solve for system errors and escalate appropriately
• Maintain appropriate service length agreement for the Global Sales Operations Queue
• Uphold territory policies in accordance with the Global Sales Operations Procedures
• Develop proactive measures for field-facing operational issues
• Manage monthly and quarterly audits or processes as needed

Basic Qualifications

• BS/BA degree in relevant discipline or equivalent experience
• 1-2 years blend of Sales, Operations, Business Analyst and/or Consulting experience
• Proficient computer application skills, including Salesforce.com, Microsoft Office Suite, etc.

Preferred Qualifications

• Experience in and understanding of SaaS sales cycle and process
• Strong written communication skills
• Aptitude for managing multiple tasks
• Experience working with cross-functionally in an operations environment

About Us

DocuSign® helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, hundreds of thousands of customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. Plus, we save more trees together! And that’s a good thing.

DocuSign is an Equal Opportunity Employer. DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the business and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.