Key Account Manager, Insurance Marketing Solutions at TransUnion
What We'll BringAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.
Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.
Our Insurance Marketing Solutions (IMS) Team is seeking a highly motivated individual to join our team as a Key Account Manager. While this Key Account Manager position will focus on servicing an existing portfolio of P&C and Life Insurance clients, emphasis will also be placed on supporting the Sales Team in growth of accounts (and new relationships) by identifying new opportunities and providing outstanding customer service functions.
The ideal candidate is customer success focused, very detail-oriented, able to manage several projects simultaneously and articulate best practices and value propositions for TransUnion suite of products and solutions. This individual is comfortable operating individually as well as collaborating across multiple work teams in a matrix environment.
PREFERRED LOCATION: Chicago/ Remote locations within the continental United States
What You'll BringExperience: 5+ Years of experience in sales, sales support and/or account management… experience in the insurance industry (P&C and/or Life) is a must. Direct Mail and/or Digital Marketing experience a plus.
Relationship Management & Sales Ability: Demonstrated aptitude in sales and marketing techniques with superior client relationship management skills. Ability to problem solve and effectively manage customer expectations in high-pressure situations.
Positive Interpersonal Skills: Ability to effectively establish positive relationships with internal TransUnion teams and external customer base and dealing effectively with front-line and upper management teams.
Communication: Ability to demonstrate written and verbal competence including strong presentation skills along with the ability to persuade, influence, and convince others in both formal and informal settings while presenting in a professional demeanor to internal and external clients.
Technical Knowledge: Ability to demonstrate proficiency with Microsoft applications (Word, Excel, PowerPoint, Teams), Salesforce and other software applications and internet savvy.
Impact You'll MakeAs a member of the broader Insurance Marketing Solutions team, the Key Account Manager is responsible for the relationship management of an existing client portfolio. The Key Account Manager also provides tactical support and assistance in onboarding and fostering new client relationships.
Support revenue generating activities with insurance carriers, agencies and partners as you work with Account Executives to establish and expand relationships with both existing and prospective customers.
Guide and support customers through the credentialing, contracting and implementation processes to ensure prompt and successful deployment of TU services.
Lead non-direct selling activities such as ensuring that contracts are executed correctly, pilots are running smoothly, implementations are on track and timely support is provided post-sales.
Develop Statements of Work (SOWs) and Data Services Requests (DSRs) for client engagements.
Working with the Insurance Operations Team to insure invoices are generated and distributed to customers on a monthly basis.
Assist Account Executives with market planning activities and industry research that will result in new revenue opportunities.