CoinFlip is a leading financial services platform focused on the digital economy. Headquartered in Chicago, CoinFlip operates the world’s largest network of cryptocurrency ATMs by volume and an over-the-counter trading desk, giving the world quick, easy, and secure access to the benefits of cryptocurrency.

CoinFlip placed No. 60 on the 2021 Inc. 5000 list, making it the top-ranked cryptocurrency company in the most prestigious ranking of the nation’s fastest-growing private companies. CoinFlip was also named the 2021 #1 fastest-growing company in Chicago by Crain’s and was awarded the 2021 Silver Stevie ® Award for Customer Service.

With a 5-year growth rate of 1,715,091.9%, the company is looking to quickly expand its current headcount across all departments. It’s an exciting time to join CoinFlip as it plans to add additional business lines, expand internationally, and cement itself as a leading fintech company.

The Lead Account Manager will be responsible for leading, building and nurturing the team that develops long lasting relationships with clients. This candidate will be overseeing the account management team which manages, maintains and upsells existing accounts. This position will be focused on customer retention, revenue growth, and relationship growth to measure the success of their clients’, for both new and existing accounts. The Lead Account Manager will oversee the team that acts as the point of contact between CoinFlip and our clients to help solve problems and achieve business goals. 

Responsibilities

• Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationships
• Collaborate with our sales, and product development teams to ensure the customers are served appropriately
• Develop strategies to grow existing accounts and ensure quality and cost-effective services
• Gain a deep understanding of the client’s needs and what they expect from our company
• Develop tactics that will deliver the most appropriate products or services
• Use your outstanding communication skills to present to and influence key stakeholders in our company and with clients
• Develop your team of Account Managers and oversee key accounts
• Drives effective sales processes to create high impact account experience and roadmap
• Negotiates profitable contracts to retain/grow accounts and acquire new clients

Requirements

• 5+ years of Account Management experience
• Proven ability to identify and create opportunities to partner with stakeholders to improve processes and practices 
• Proven ability at creating KPI’s and meeting/exceeding performance metrics and goals
• Excellent interpersonal skills
• Proven time management skills High degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success
• Ability to work independently and mentor junior team members Excellent written and verbal communication
• Start up experience is a plus! 

Internal Referral:

• Tier One

Working at CoinFlip means collaborating with experienced, people-first leaders with a clear vision and a track record of success. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. By applying to this role, you give express consent that CoinFlip may send you informational text (SMS) messages regarding this role, your application, and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP" to the text message you received. Message and data rates apply. If you require an accommodation, please let us know. We will work with you to meet your needs.