Enova
Hybrid

Loan Processor

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About the role:

Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As a Loan Processor, you will become an expert in one particular brand over the course of our 2 week training program. Once you hit the main contact center floor, you will primarily be responsible for processing loan applications. You will be responsible for every loan in your individual pipeline from initial submission to approval status. 

What you'll be doing:

  • Initiate outbound calls to customers to verify loan application details and to gather additional information as needed
  • Ensure all loan quality standards are met in order to process loan applications
  • Manage a pipeline of loan applications while maintaining excellent customer service
  • Effectively resolve customer issues by phone, email or fax
  • Communicate clearly and professionally with all customers, co-worker, supervisors and management
  • Maintain accurate, up-to-date information for customer accounts

We're excited about you if you have:

  • Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
  • A desire to create a top-notch customer service experience
  • The means to independently problem solve
  • Ability to balance multiple priorities and effectively handle changing situations
  • The drive to exceed your goals in a fast-paced, metric driven environment
  • Computer proficiency and accurate data entry skills required 

Our Operations Team:

We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible.  Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future.  We are here to create an impact and ensure that our customers know they are valued. 

About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health. Want to learn more? Just ask any of our almost 1,500 employees.

Our goal at Enova, we believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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