About Keeper:

Keeper Security, Inc. ("Keeper") is transforming the way organizations and individuals protect their passwords and sensitive digital assets to significantly reduce cybertheft and data breaches. Keeper is the leading provider of zero-trust and zero-knowledge security and encryption software covering enterprise password management, role-based access control, event tracking, dark web monitoring, secure file storage, secrets management and encrypted messaging. Named PC Magazine's Best Password Manager (2019, 2020, 2021) & Editors' Choice (2019, 2020,2021), U.S. News & World Report's Best Overall Password Manager (2021), and the Publisher's Choice Cybersecurity Password Management InfoSec Award (2020), Keeper is trusted by millions of people and thousands of businesses to protect their digital assets and help mitigate the risk of a data breach. Keeper is SOC-2, FIPS 140-2 and ISO 27001 Certified. Keeper protects businesses of all sizes across every major industry sector.

Job Summary:

The Manager of Customer Success, AMER is responsible for managing North America's Mid - Market Account Management team. This management role, reporting directly to the VP of Global Customer Success, is a hands-on sales management position responsible for contributing to predictable existing sales velocity and the professional development of high-performing sales reps on the team.

As a Manager of Customer Success, you will manage the team responsible for client health and adoption of our cloud-based, award-winning Cybersecurity platform. You will be the key owner of renewals, expansions, and upsells of our portfolio.

This is a highly strategic role within the company, with many touch points in the field (both pre-and post-sale) as well as internal-facing with product management and marketing.

Responsibilities:

• Manage, motivate, and recruit a high performing Account Management team
• Drive revenue retention via a highly efficient, scaleable customer renewal engine
• Generate incremental bookings within existing accounts from subscription expansion and upsell of add-on portfolio products
• Help directly manage tier 1, high priority client relationships
• Collaborate with Customer Support to ensure accurate and complete on-boarding of new clients and lanes
• Partner with Sales to develop strategies and team goals to improve product penetration rates and expand Keeper’s footprint within existing customer portfolio
• Proactively monitor assigned client health through quantitative and qualitative means
• Own the optimization of contracts and other documents supporting renewals

Requirements

Minimum Qualifications:

• Bachelor’s Degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience
• 3+ years of direct management experience of account management/customer success teams in a SaaS company
• Proven sales track record: exceeding personal sales quota for more than 2 consecutive years in SaaS
• Ability to successfully support/interact with multiple sales teams in a highly transactional environment
• Ability to construct, present and execute territory-level sales strategy plan

Preferred Qualifications:

• Experience in Cybersecurity, IAM, or related area
• Strong problem solver and creative thinker with gravitas
• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team
• Experience managing and monitoring performance metrics across large scale accounts and account portfolios
• Strong interpersonal and communication skills
• Ability to communicate the value of sophisticated and complex products/technologies

Benefits

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt