The Role

The Manager, Professional Services Pre-Sales Engagement will ensure the correct scoping and selling of services to our Enterprise prospects. This role will be expected to work closely with the PS, Sales, and Product teams to develop best practices and scoping processes and standards, positioning solutions and statements of work to our prospects, and supporting the sales cycle through project kick-off.

The right candidate will have strong business acumen and a successful track record of partnering with sales, including the ability to facilitate the translation of client needs into actionable solutions.

• Own the creation and maintenance of our implementation packages
• Collaborate with the sales team in the pre-sales process to understand the business and technical objectives of the customer, to position the appropriate solution
• Facilitate prospect / customer meetings to capture key information to determine the right scope for the engagement and present it back in a timely manner
• Establish credibility and trust with the prospect / customer through relationships, industry / solution knowledge, and consultative approach to problem solving
• Partner with the Sales Engineering and Product teams to develop shared best practices
• Create Professional Services opportunities, manage pursuits, present project SOWs, and be an integral partner in closing deals.
• Liaise with PS leadership, providing status updates to the sales team in a pro-active cadence, through engagement closure.
• May act as a backup for scoping and selling of services for our Enterprise and Financial Services clients.
• Work collaboratively with the respective Professional Services leaders for resource planning to ensure successful knowledge transfer and onboarding of new customers.
• Work with marketing teams to create customer and sales facing collateral
• Present to senior management, clients, and other large audiences, as needed.
• Assist in sourcing and assessing partners and contractors to extend our bench.
• Have a passion for process engineering and optimization, process documentation, and process training, as well as streamlining/automating functions which reduce administrative burden to the organization.

Knowledge, Skills, and Abilities

• Experience partnering with Account Executives, presenting solutions, and implementation methodology during a sales process.
• 5+ years' experience working in a consulting or professional services capacity. BC / DR industry and/or selling consulting services experience is a plus.
• Self-motivated, capable of working independently without supervision, proficient at solving problems as well as proactively recommending and implementing improvements or solutions.
• Excellent organizational skills, with the ability to identify priorities, juggle multiple activities, adhere to timelines/meet deadlines, and pivot quickly as needed.
• Excellent communication skills at all levels
• Professional always, with strong interpersonal skills, capable of maintaining effective working relationships with customers, vendors, employees and management through use of tact, diplomacy, good judgment, responsiveness and follow-through.
• Proven ability to effectively lead/manage projects, make timely decisions, delegating tasks to peers and others within Fusion as appropriate.
• Strong attention to detail.

Disclaimer

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment