Manager, Strategic Account Development
Description
What will you be doing?
The Strategic Account Development Manager is a leadership position that focuses on large volume shippers within MoLo's Customer Operations Program. As the Manager of Strategic Account Development, you are accountable for the holistic success of an Account Management team. You are responsible for overseeing your team's entire portfolio of customers, as well as the development of your Account Manager direct reports. You are expected to establish enterprise-level customer account strategy and goals in a manner that aligns with MoLo's growth objectives. You are also accountable for ensuring the execution of said strategy to drive growth and profitability performance across a portfolio of enterprise shippers. The Manager of Strategic Account Development is a freight expert that possesses strong interpersonal skills and are expected to leverage their experience to position MoLo's service as the engine that optimizes customer success.
Main Responsibilities:
- Strategic customer account strategy for our enterprise size shippers
- Growth and performance of the enterprise size shippers
- Develop high-level customer relations
- Manage and develop the Account Managers on your team
- Management of MoLo's buy/sell strategy for each customer on each load
- Cross-functional collaboration between Customer Operations, Business Development, and Carrier Sales
- Freight market education, communication, and pricing for contracted and spot opportunities
Advanced Learning and Development Opportunities include, but are not limited to:
C-Level exposure, probabilities and risk management, advanced freight market trends, high-level customer relations
KPIs
- Strategic customer account success
- Gross margin performance
- Customer portfolio growth
- Account manager development
Requirements
What We are Looking For:
- 4+ years of previous experience in third party logistics- Account Management or Operations is preferred
- Strong freight market knowledge with successful contracted and spot pricing experience
- Demonstrated ability to manage risk
- Strong communication and interpersonal skills, both written and verbal
- Ability to align growth initiatives with industry leading service levels
- Proven leadership skills
Why MoLo?
- Casual and fun start-up culture focused on teamwork
- Transparent leadership with access to the executive team
- Extensive industry training program
- Innovative career development program with unlimited access to LinkedIn Learning
- Competitive salary with bonus
- Opportunity for growth and internal advancement opportunities
- Employee resource groups: DE&I, Women of MoLo, Philanthropy, and Professional Development
- Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance
About Us
Driven by passion. Driven to deliver. Driven for better. What drives you?
We are an innovative start-up, making a name for ourselves in logistics. We pride ourselves on being transparent, collaborative, and strategic. Investing in our customers, carriers, and employees is what differentiates us from the competition. We connect shippers who need to move their goods and the truck drivers that have capacity to haul those goods. We are at the core of the economy, moving hundreds of truckloads across North America every day. Founded in 2017 with just three employees, MoLo boasts over 400 employees four years later. We are located in the West Loop of Chicago and the heart of downtown Nashville. MoLo has an appetite for growth, relentless commitment to customer service, and an inclusive work culture. Discover something different. Find your future at MoLo today.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc.. We welcome people of all identities to apply!