Martech Solutions Architect

| Chicago
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Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

The Solutions Architect develops comprehensive solutions to new and uncharted engagements with current and prospective clients. As the expert in Epsilon, Publicis, and Industry offerings, the Solutions Architect translates client business problems and challenges into realistic and feasible solutions combining technical capabilities from throughout the Groupe, including Epsilon’s flagship suite of pseudo-anonymous and name based identity driven platforms.

Epsilon’s platform suite is built on industry leading online and offline Identity, which the Solutions Architect uses as the backbone of MarTech architecture when aligning solutions to client needs. This platform suite represents data and capabilities which are unique in the industry, and allow clients to leverage event level data representing some of the most powerful intent based behaviors for audience definition, machine learning and model building, to transform their MarTech and Marketing Analytics capabilities.

As part of Publicis Groupe, the Solutions Architect works to solve business and technical problems for some of the largest global brands. By consulting on and defining use cases which leverage client, third party, and Epsilon sourced data, alongside integrations with existing client platforms and vendors, the Solutions Architect owns the ultimate vision Epsilon can deliver for clients from conception to reality.

The Solutions Architect interfaces with every aspect of the Publicis Groupe, from Clients and Sales, through Analytics, Legal, and Engineering. The relationships and trust the Solutions Architect team has built across the company are paramount to solving tough problems and identifying key answers to questions quickly and accurately.       

Epsilon’s culture thrives on the energy and momentum of the start-up mentality, which is only possible through collective innovation, collaboration, and strong ownership. The Solutions Architect embodies that mentality across every client or internally driven initiative.

Responsibilities

  • Lead solutions engineering pre-sales efforts for the Epsilon platform of pseudo anonymous based identity platforms, with a focus on Prospect, our advanced marketing and analytical platform.
  • Work closely with Solutions Architects across the Epsilon organization, including those with expertise on our name based identity platforms such as Customer, an industry leading customer data platform.
  • Leverage expertise in Epsilon, Publicis, and Industry offerings when advocating for, demonstrating, and solutioning client challenges across both current and prospective clients.
  • Work closely with client stakeholders to align and translate client challenges to actionable and quantifiable use cases, and ensure those use cases come to fruition and first execution by the client.
  • Collaborate closely with virtually all departments and organizations within the Publicis Groupe to ensure that solutions are feasible, sustainable, legally compliant with privacy guidelines, while benefiting clients and growing Publicis’ capabilities.
  • Provide strategic support and consulting to sales, through product demonstrations, exploration and development of use cases, advocacy for Epsilon’s capabilities while providing objective comparison across varying approaches to ensure optimal approaches for clients.
  • Consult with internal product teams to inform product roadmap through knowledge of competitive offerings, industry trends, and client requirements and objections.
  • Consult with clients throughout their lifecycle as they encounter challenges, enhancement requests, and new business opportunities.

Qualifications

Experience & Education

  • 4-year bachelor’s degree required; advanced degree in relevant business, Solutions or analytic field preferred; or relevant experience.
  • 7+ years in client-facing role in solutions engineering, Solutions sales or client delivery.
  • 6+ years of hands-on experience in digital advertising, database or advanced analytics solutions.
  • Platform experience with digital advertising or data analytics.
  • Knowledge of industry competitive offerings around Data Management Platforms, Demand Side Platforms, Customer Data Platforms, Data Lates, Analytics Clean Rooms, and Digital Identity Management.

Desired Qualifications

  • Strong presentation and communication skills, ability to effectively communicate with people from varying functional areas and levels of responsibility ranging from analysts to C-suite.
  • Comfort with ambiguity, and ability to distill key information from undefined client and internal requests.
  • Strong relationship building across organization.
  • Strong business aptitude and ability to resolve conflicts both inside and outside organization.
  • Business and Solutions understanding of data or analytics solutions including ability to read and write SQL.
  • Experience with Python, R, and Tableau a plus.
  • Demonstrated creative problem-solving capabilities.
  • Demonstrated success autonomously managing complex projects that require input from many stakeholders.
  • Up to 30% travel required by client and business development needs.
  • Management experience is a plus.

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. 

Applicants with criminal histories are welcome to apply.

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Technology we use

  • Engineering
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Our game room includes Foosball, Shuffle Board.
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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