Company Description

GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

Job Description

The Medicare Sales Program Manager will be responsible for delivering success for program contracts, leading and motivating sales managers, and supporting the call center policies. In this mid-level sales leadership position, the program manager will play a very important role in the success of GoHealth's Chicago sales center. The ideal individual will be able to eloquently implement sales strategies to a large team, while communicating effectively with clients, support staff, and executives. 

Responsibilities

• Deliver on key metrics (Target Sales, Conversion, Service Level) as outlined in carrier and program contracts
• Execute sound call center operational practices; including attendance adherence and vacation policies, coaching cadences, and company policies
• Drive communication through multiple channels; including Program, Account Team, and Carrier Partners
• Participate in the planning and on-boarding of new agents for the annual enrollment period, coordinate classroom training, material development, and assessment testing
• Coach performance by using reporting tools, product knowledge, and sales strategies
• Partner with support teams to improve call center operations
• Drive compliance through script adherence and maintain a high quality work environment at all times
• Encourage and pursue organic business growth opportunities
• Provide tactical expertise to support overall client and company business strategy
• Serve as a product knowledge expert for carrier and call center business
• Handle confidential material, carrier escalations, and sensitive information in a professional manner

Qualifications

• Bachelor’s Degree, Associates Degree or related health or medicare Insurance sales experience
• Professional and motivated self-starter who is Highly driven and competitive in nature
• 2 to 5+ years of Medicare sales leadership experience
• Two years of CMS compliance and regulation experience
• AHIP Certified
• Knowledge of Medicare Advantage
• Proficient in the Microsoft Office Suite and CRM 
• Excellent problem solving and communication skills
• Proven sales and management success, with the ability to motivate staff and lead multiple teams
• Confident, with a keen eye for business
• Customer focused

Additional Information

• Open vacation policy
• 401k match program
• Medical, life, dental, and vision benefits
• Flexible spending accounts
• Subsidized gym memberships
• Commuter and transit benefits
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• GoHealth is an Equal Opportunity Employer