Merchant Development Representative

| Chicago

 

Our Merchant Development Team ensures continued revenue growth by focusing on creating the best experience for Groupon Merchants. This is done through building deals that target specific business objectives and ensuring merchant retention through excellent communication and problem solving skills. Representatives on this team may, over time, expand into Merchant Manager or Merchant Director positions, offering the opportunity to work with top merchant accounts with increased earning potential and responsibilities.

 

The Merchant Development Representative is responsible for the full-lifecycle management of Merchant accounts. This is done through strategic sales conversations with merchants who have previously worked with Groupon aimed at bringing them back onto our platform, as well as working with current merchants to optimize live deals to enhance performance. Additionally, they are responsible for answering inbound merchant inquiries and questions via phone for a portion of their day.

 

Core Responsibilities:

  • Bringing former Groupon Merchant's back onto our platform through strategic outbound sales calls

  • Facilitating the growth of revenue through optimizing live merchant offers aimed at improving the structure and quality of deals on the site

  • Demonstrating mastery over the entire sales process to overcome Merchant objections and maximize satisfaction, engagement, and retention

  • Engaging, consulting, and upselling merchants on the benefits of featuring with Groupon

  • Understanding and applying concepts of deal structure and strategy that are proven models for successful achievement of merchants' desired outcomes

  • Providing support to our merchant base by answering inbound questions and inquiries

  • Delivering against metrics and merchant satisfactions to achieve optimal operational and financial performance, exceeding KPI’s

 

Qualifications:

  • Bachelor's degree in marketing, business or other related field

  • 1+ years of relevant experience in a similar role

  • Proven customer service, analytical and problem solving skills

  • Strong attention to detail and proven ability to multi-task

  • Solid decision-making skills, customer-focused instincts and sound judgment

  • Well organized with the ability to prioritize tasks to work quickly and efficiently

  • Intellectual agility and creativity to respond to changing demands and create new solutions

  • Strong negotiation and relationship building skills with a high degree of professionalism and poise

  • Excellent written and oral communications skills

  • Salesforce or other CRM experience preferred

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
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    • DjangoFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
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    • IllustratorDesign
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    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.
600 W. Chicago Ave Suite 400, Chicago, IL 60654

Insider's spotlight

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

Perks of working here

401(K) Matching
401(K)
Casual Dress
Commuter Benefits
Dental Benefits
Game Room
Health Benefits
Generous Parental Leave
Recreational Clubs
Unlimited Vacation
Vision Benefits
Volunteering Opportunities
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