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Order to Cash Solution Lead at Caterpillar (Remote)

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Career Area:
Information Technology
Job Description:
Your Work Shapes the World
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
At Caterpillar, a brand recognized the world over, your office could be closer than you ever realized. Caterpillar's highly flexible work environment fosters a culture to inspire unconventional ideas to accomplish remarkable results. With life demands ever-changing, Caterpillar provides employees the autonomy to choose their work location based on their daily commitments and how/where they work most efficiently and effectively. It's time to start building what matters most, your career!
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don't just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer's needs. Join us.
Job Purpose:
The Order to Cash Solution Lead will apply business process expertise for the most complex process development projects interfacing with departments, service centers, and/or business unit customer bases worldwide across the multiple Order to Cash ERPs. The incumbent will apply the most advanced process and technology to guide solution design within Order to Cash workstream supporting ERP Deployments and Corporate strategic Transformations to ensure it fulfills business requirements, complements the balance of the process solution, advances the enterprise toward the strategic vision, and minimizes reliance on support.
Operating Expenses$10B
Investments / Capital Projects$200M
Incumbent may perform all or portions of the following duties:
  • Collaborate with process partner organizations to have an in-depth understanding of operations within Caterpillar and benchmarked to related corporate and/or industry standards.
  • Review and provide counsel for all major business case analysis efforts and multi-generational product planning within a process.
  • Internalize the strategic direction of Caterpillar, design business processes that support requirements, enable the strategic direction, and complement other business process designs.
  • Based on recognized expertise, provides guidance / recommendations to Process Owners and is consulted by business areas for input and thoughts.
  • Based on recognized expertise, is an active participant and can provide project leadership to process partners, management, customers and project teams on the most complex aspect of process development, system integration, and development methods.
  • Design high-level test plans within a process optimizing quality and test velocity. Champions User Acceptance sign-off for test cycles of major releases.
  • Works with process partners and program leaders to develop implementation plans that minimize the operational and cost impact of system or process changes.
  • Manages process partner groups or deployment sites through the "delta-dip" of process and technology change.
  • Provides case management support for highly escalated business process related issues.

The position often confronts complex issues or problems that require careful analysis and diagnosis. Problems are often unique, and solutions can require original thinking and approaches. The incumbent may modify existing processes or develop new solutions. At times unique solutions must be developed based on the incumbent's knowledge of business processes and business unit needs. The incumbent establishes and then monitors general policies and guidelines for projects under his/her control to ensure specific, management goals are met and desired results are achieved. The position serves as an advisor/consultant to assist groups with quality improvements in the measure(s) stated.
The incumbent sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. The position manages the completion of its own work assignments and coordinates work with 5-10 others. Based on past experiences and knowledge, the incumbent works with minimal management input and review of end results. Typical internal customers include multiple Departments or Business/Service Units. External contacts include suppliers who provide services to Caterpillar.
Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality.
Basic Requirements:
  • Position requires deep knowledge of Order to cash business process and Order Management enabling technology.
  • Strong analytical skills.
  • College or university degree or equivalent experience.
  • Ten to fifteen years of progressively responsible job-related experience.
  • Good human relation skills are required to develop a cooperative work relationship with others inside and outside the department.

Top Candidate Will Also Have:
  • Understanding of the Caterpillar organization is required.

Additional Details:
  • Location: Dallas, Texas; Nashville, Tennessee; East Peoria, Illinois
  • Relocation is offered
  • 5% to 15% of travel is expected

Employee benefit details:
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
Here you earn more than just a salary, because we value your performance. We offer a total rewards package that provides day one benefits [medical, dental, vision, RX, and 401(k)] along with the potential of an annual bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Final details:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at
Relocation is available for this position.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Submit your information to our Talent Network here .
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Where we are

In the heart of Chicago's lively West Loop area, we have easy access to public transport, great bars and restaurants, and an awesome office roof deck.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
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    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • AWS (Amazon Web Services)Frameworks
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    • AWS Code PipelineFrameworks
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    • Amazon ECSFrameworks
    • DynamoDBDatabases
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    • Google AnalyticsAnalytics
    • TableauAnalytics
    • Google OptimizeAnalytics
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    • Google Tag ManagerAnalytics
    • Google Search ConsoleAnalytics
    • Microsoft ProjectManagement
    • SalesforceCRM
    • Google Campaign Manager 360Lead Gen
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    • Google Search Ads 360Lead Gen

What are Caterpillar Perks + Benefits

Volunteer in local community
Caterpillar Inc. participates in local volunteer activities such as the Chase Corporate Challenge
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Caterpillar

What are some social events your company does?

Whether we’re working virtually or in-person, we are always looking for ways to have fun and grow as a team. Team dinners, coffee chats, ax throwing, chess club, and virtual happy hours are just a few of the activities we do to make work more fun and connect with colleagues around the world.



What kinds of technical challenges do you and your team face?

It’s amazing to be able to work in an architectural framework where we can negotiate between speed to market and a solid application – software that is well-built, well-designed, well-tested. I find this negotiation both challenging and exhilarating.


Lead Software Engineer

How does the company support your career growth?

I’ve been with Caterpillar for 20 years now, and I’ve been lucky to work on teams that have different focuses. I’ve worked on everything from engineering applications to the latest and greatest digital technology applications.


Digital Product Manager

How do you empower your team to be more creative?

I believe innovative solutions require experimenting, even if not all ideas are successful. My role is to help my team understand a business challenge, promote idea exchange, and encourage exploration of different approaches in search of the solution. Throughout this, we see setbacks as part of the journey to exceptional solutions


Analytics Manager

What projects are you most excited about?

Deep learning algorithms, popularized in the past five years, allow us to scan huge volumes of data from Caterpillar's fleet of connected engines and machines for unusual patterns. We're now able to make sophisticated predictions that wouldn’t have been possible 20 years ago.


Analytics Director

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