Regional Implementation Manager, Global Key Accounts

| Chicago
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Regional Implementation Manager, Global Key Accounts

Regional Implementation Manager, Global Key Accounts

Chicago, IL

The opportunity:

We’re looking for a Regional Implementation Manager focused on our Global Key Account segment to join our growing team. This is a unique opportunity to establish and standardize the Global Implementation Methodology that will be utilized across our organization. Global Key Accounts is our fastest growing client segment pushing the boundaries of solution design.  The ideal candidate should have the ability to lead large scale client implementations and have extensive experience managing cross-functional projects. Salivating at the thought of solving real-world problems while streamlining the inefficient industry of global trade? Keep reading!

What you'll do:

  • Partner with Sales and Account Management acting as the primary set of extra hands shepherding the client through the implementation lifecycle including engaging in implementation related pre-sale activities. 
  • Define and negotiate client award scope to the next level of operational granularity balancing tradeoffs between client needs, Flexport standards, resource availability and amount of planned change. Recommend and align rollout strategy with internal and client objectives. 
  • Organize award scope in the context of the planned client roadmap.   Develop a tailored implementation project plan ensuring client and internal teams across sales, account management, planning & operations, carrier relations, procurement, fulfillment, technical and other teams are in position to execute.  
  • Lead the implementation of new client accounts or new business with existing clients from business award of multi-modal services through implementation and ramp up to steady state service delivery.  Successfully close out phases confirming full transition of work to front line teams.
  • Work in partnership with client project management resources to jointly build the project plan, develop communication rhythms and establish rapport gaining client insights to drive to a successful outcome.
  • Identify and escalate deviations from the agreed upon awarded scope and rally the cross functional teams to consider solution options, evaluate cost, and client impacts.
  • Prepare and deliver executive communication articulating scope tradeoffs to influence resource and technology prioritization.  Provide program status to all levels of internal and external teams highlighting risks, issues and recommending mitigation strategies.  
  • Build and execute the Global Key Account implementation methodology including defining processes, cross functional team engagement, and templates designed with flexibility for varied customers and services 
  • Serve as the expert on Global Key Account Implementation processes creating global standards embedded into the commercial go-to-market strategy.  Capture lessons learned to drive improvements into the Global Implementation Methodology.

What you'll need:

  • BA/BS degree with 7-10+ years of professional logistics, supply chain management/consulting, freight forwarding experience specific to client implementation
  • Working knowledge of end to end international transportation process design and best practices.  
  • A knack for spotting opportunities to simplify processes and solutions while preserving client happiness
  • A consistent track record of success in scoping, planning, starting and finishing client-facing, cross-functional projects
  • Excellent collaboration, communication and interpersonal skills
  • Comfort and confidence in front of clients
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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