PowerReviews delivers a leading Consumer Engagement Engine that helps more than 1,000 active brands and retailers worldwide engage with consumers everywhere at the moment of purchase. A true Software-as-a-Service that is easy to implement and customize, PowerReviews provides customer review and Q&A capabilities that are proven to drive sales, improve the customer experience, and create actionable insights.

As a Relationship Manager, you will play a vital role in the growth and retention of current clients by renewing and upselling them prior to their renewal date. You will have experience with selling SaaS in the ecommerce industry and leading the entire sales cycle. This is an exciting opportunity to join a high growth technology organization during prime growth mode. This positions will be reporting to the Relationship Manager, Team Lead.

Key Accountabilities

• Proactively managing and maintaining a portfolio of renewals to drive on-time customer retention and renewal rates
• Executing all aspects of the sales process including pricing, customer negotiation and contracting processes within our internal CRM
• Presenting account overviews and product opportunities along with the renewal discussion to identify upsell opportunities and additional opportunities for account growth
• Following up on identified opportunities from other internal teams within established client accounts to upsell new products
• Managing multiple renewals at one time
• Partnering with the Client Success Directors to manage the day-to-day relationships with our customers
• Interacting and collaborating with the sales team
• Building and managing a renewal pipeline and forecasts for these accounts
• Leveraging team-members and senior staff to support and accelerate the sales process
• Drafting and delivering proposals
• Closing sales within defined markets and achieving annual sales targets

Requirements

• Bachelor’s degree required
• 2+ years in SaaS renewal/up-sell or sales experience
• Excellent MS Office skills - PowerPoint, Word, and Excel
• Ability to manage processes and tasks with minimal support
• Ability to multi-task and prioritize many different projects and tasks in a fast-paced environment
• Self-starter with experience starting and growing teams
• Team player
• Experience utilizing Salesforce.com processes for customer engagement and contract processes
• Effective presentation skills
• Mature written and verbal communication skills
• Flexibility, adaptability, and project management skills
• Positive attitude