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Relationship Manager

| Chicago

PowerReviews delivers a leading Consumer Engagement Engine that helps more than 1,000 active brands and retailers worldwide engage with consumers everywhere at the moment of purchase. A true Software-as-a-Service that is easy to implement and customize, PowerReviews provides customer review and Q&A capabilities that are proven to drive sales, improve the customer experience, and create actionable insights.

As a Relationship Manager, you will play a vital role in the growth and retention of current clients by renewing and upselling them prior to their renewal date. You will have experience with selling SaaS in the ecommerce industry and leading the entire sales cycle. This is an exciting opportunity to join a high growth technology organization during prime growth mode. This positions will be reporting to the Relationship Manager, Team Lead.

Key Accountabilities

  • Proactively managing and maintaining a portfolio of renewals to drive on-time customer retention and renewal rates
  • Executing all aspects of the sales process including pricing, customer negotiation and contracting processes within our internal CRM
  • Presenting account overviews and product opportunities along with the renewal discussion to identify upsell opportunities and additional opportunities for account growth
  • Following up on identified opportunities from other internal teams within established client accounts to upsell new products
  • Managing multiple renewals at one time
  • Partnering with the Client Success Directors to manage the day-to-day relationships with our customers
  • Interacting and collaborating with the sales team
  • Building and managing a renewal pipeline and forecasts for these accounts
  • Leveraging team-members and senior staff to support and accelerate the sales process
  • Drafting and delivering proposals
  • Closing sales within defined markets and achieving annual sales targets

Requirements

  • Bachelor’s degree required
  • 2+ years in SaaS renewal/up-sell or sales experience
  • Excellent MS Office skills - PowerPoint, Word, and Excel
  • Ability to manage processes and tasks with minimal support
  • Ability to multi-task and prioritize many different projects and tasks in a fast-paced environment
  • Self-starter with experience starting and growing teams
  • Team player
  • Experience utilizing Salesforce.com processes for customer engagement and contract processes
  • Effective presentation skills
  • Mature written and verbal communication skills
  • Flexibility, adaptability, and project management skills
  • Positive attitude
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What does your typical day look like?

My passion is building experiences that inspire transparency and confidence in a purchase journey by elevating relevant and authentic content. Everyday I collaborate with internal and external stakeholders, to gather feedback and insight to make products and features that help shoppers make the right decision.

Rachel

Sr. Manager, Product

How does the company support your career growth?

PowerReviews breeds a culture of goal setting/personal growth that ultimately allows you to steer the direction of your career.

Alex

Manager, Sales Development

How do you collaborate with other teams in the company?

As a member of the marketing team, I get to collaborate across virtually every facet of the company. Including (but definitely not limited to) Sales, Product, Tech, Implementation -- and even HR!

Yoni

Sr. Manager, Product Marketing

What are PowerReviews Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
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