Are you an experienced insurance professional looking for the next step in your career? As a Customer Service Representative you are accountable for responding to client requests about policy changes, policy updates, and coverage questions regarding multiple carriers. You will need to be committed to excellent customer service and feel comfortable cross selling other products. If you are a high-energy, customer-focused person with a strong desire to succeed in a growing fast-paced environment, you might be the perfect candidate for our team!
What is in it for you:
- A benefit package exceeding industry standards, including health, dental, vision, PTO, and 401K with matching
- Base salary plus commission compensation plan
- Opportunity to work for a highly respected company that prides itself on offering unparalleled service to their customers
- The ability to advance your career in the insurance industry and work with the best of the best
- Office location in one of the most accessible and desirable areas of the city - River North(Remote opportunities available)
In this position you will:
- Build rapport with existing customers to offer the best solutions to their specific needs or requests.
- Provide timely and appropriate responses to customer inquiries via emails and phone calls.
- Liaison between clients and carriers.
- Process certificates, endorsements, and binders.
- Cross-sell products to existing clients.
- Ensure positive customer experience with every interaction.
- Two years of experience in the insurance industry
- Property and Casualty license
- Genuine care and concern for our customers and their insurance needs
- The ability to multi-task while using a tech-savvy approach to service and sales
- The ability to effectively interact, engage and communicate with internal and external partners
- The ability to work individually and within a team
- The ability to persevere through difficult client interactions
- The ability to learn new software quickly
Who is Guaranteed Rate Insurance:
Guaranteed Rate Insurance is an independent insurance brokerage firm offering personal lines, life, and commercial insurance products to our customers. We’ve built our reputation on providing customers with impeccable service, hassle-free process, and competitively priced insurance products from top-rated carriers. We are one of the fastest organically grown agencies in the country offering insurance products in over 41 states!
We work hard to ensure that our team’s daily experience in the workplace is positive and healthy. You will have access to cutting edge technology, business applications, and management tools. The work that we do every day demands attention to detail, seamless teamwork, a super-high level of responsiveness and a commitment to overcoming any obstacle. We hire the best of the best across the board because smart people, committed to providing five-star service with every interaction, deliver the very best experience for our customers.