Camelot Illinois
At Camelot we are Powering Possibilities.
Chicago, IL

Retail Relationship Manager

| Chicago
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About Camelot Illinois

Camelot Illinois operates the Illinois Lottery, a modern enterprise that truly benefits the people of Illinois. We place consumers and social responsibility at our core, providing funding for schools, capital projects, and special causes. We are a progressive organization that is reinforcing the lottery’s rightful position as a force for good alongside the State of Illinois.

About the Team:

The Retail team responsibly grows Illinois Lottery sales through a network of over 7,000 Chain and Independent Lottery Retailers by partnering and collaborating with the State of Illinois Lottery organization as well as the Marketing, Product, and Digital Commercial functions at Camelot.

The Retail team maximizes the performance of all Illinois Lottery Retailers by getting the basics right and building best practices in all areas of Lottery retailing, which drives record-breaking Lottery sales results year after year.

Additionally, the Retail Team helps to establish the Illinois Lottery brand to be a champion for the people of Illinois, by delivering fun games, creating winners, and supporting causes that power possibilities across the state of Illinois.

Position Overview:

The Retail Relationship Manager will be responsible for the day-to-day management and delivery of the retail sales strategy for growing business across multiple accounts. The role will plan and implement programs for a variety of accounts and retail locations. Cultivating relationships, identifying opportunities, pursuing opportunities, and account management skills are critical.

  • Maintain and nurture relationships with senior leaders at partner companies to ensure that all parties are satisfied with progress and outcome of partnerships.
  • Responsible for securing external partnerships including contacting top leaders, securing appointments, developing proposals, making presentations and negotiating business deal points to contract completion.
  • Develop and train business strategists and project managers and secure that strategic alliance projects are properly executed and managed.
  • Develop long-term vision and goals for company growth and partnerships. Develop viable business plans to ensure long-term goals are realized.
  • Understand the client environment, issues, and priorities
  • Serve as the day-to-day point of contact for the clients taking the lead in delivery
  • Support and drive organization-wide delivery initiatives, as directed
  • Manage the opportunity pipeline effectively, identifying the biggest and most likely opportunities within assigned accounts.
  • Build effective proposals, based on customer needs, consumer insights and the customer's decision criteria.
  • Assists in the delivery of the end to end retailer experience within multiple accounts.
  • Provide feedback and insight based on market and retailer analysis, to ensure that the retail strategy reflects the major market trends.
  • Lead internal cross-functional work teams and influence across the business.
  • Assist the Senior Manager in complex customer negotiations across a broad range of senior internal and external stakeholders.
  • Take accountability for delivering against sales targets.
  • Project management of relevant key strategic projects including defining, planning, budget control, timeline management, implementation, evaluation.
  • Attend external conferences and events, staying up to date with the latest thinking in the channel.
  • Attend trade shows and customer meetings as needed
  • Build strategic relationships with decision makers in assigned accounts.
  • Assists in the Annual Key Account Planning process.
  • Partnering with field sales leadership to maximize the potential of all assigned key accounts at store level.
  • Some travel required



  • Bachelor's Degree required or 5+ years of sales experience required in a client facing role in a consulting firm or an account/engagement management role.
  • Proven experience with a demonstration of territory management resulting in profitable volume, customer penetration, attainment of new customers and growth preferably in a CPG or retail environment. .
  • Proven track record securing new business and growing current key account sales.
  • Proven ability to manage retailer relationships at local, regional and national level.
  • Strong negotiation skills and experience dealing with major multiple retailers.
  • Proven understanding of retailer needs, business strategy and operations.
  • Proven ability to analyze financial and business performance providing insight and recommendations to customers and decision makers.
  • Proven ability to adapt quickly and change tasks based on the needs of the company


  • Strong analytical skills demonstrated by previous experience utilizing systems for tracking and recording sales, effective business planning, category management and data-driven strategy for maintaining current and securing new customers.
  • Strong verbal and written communication and presentation skills.
  • Demonstrable strategic agility and ability to convert insight into strategies and plans for the channel, as well as executing those plans.
  • Proficient with Microsoft Office and/or Google Suite of products.


Working For Camelot Illinois

We are a transformative lottery company with world-class people, technology, and operations that is committed to powering possibilities—for our employees, our partners, and our consumers. With grit and determination we believe in doing not just the easy thing but the right thing. The Camelot values of Do good, Be accountable, Stay connected, Keep improving, and Spark enthusiasm are embedded in the design of our organization and our plans for Illinois.

  • Do Good: We care about our communities, our stakeholders, and each other. We act with integrity & honesty, as a positive force for Illinois.
  • Be Accountable: We drive results. And we continually strive to get those results more efficiently and effectively.
  • Stay Connected: Being open, honest, and collaborative is what makes us, us. This is embodied in our messaging and communications and in how we treat each other.
  • Keep Improving: We’re hungry to be better. We innovate and evolve our business, our teams, and ourselves, always with an eye on professional and personal growth.
  • Spark Enthusiasm: We incorporate energy and laughter into every aspect of our work to create positive and entertaining experiences.

Moreover, we pledge to have the highest standards of respect, diversity and inclusion at our company and support and encourage our partners to do the same.

Camelot Illinois is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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Where we are

Chicago’s official downtown. From shopping on State Street to wandering one of the country's largest art museums, the Loop has something for everyone.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • OnePlaceCRM
    • iLookCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen

What are Camelot Illinois Perks + Benefits

Camelot Illinois Benefits Overview

We offer a broad range of employee benefits including medical, dental, vision, life, and disability insurance, a retirement savings plan, access to training, Student Loan Repayment Benefit, Personal Discounts Program, Employee Assistance Program, and much more. We also offer regular team-building activities with people that love having fun, quarterly opportunities to connect with the community, social outings, & great work/life balance. We all have flexible hours, 26 days PTO, 6 weeks paid parental leave, 10 paid holidays, & 2 paid volunteer days.

Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Camelot IL offers both FSA & HSA which helps employees cover out-of-pocket expenses with pre-tax contributions.
Disability Insurance
Camelot IL's disability insurance benefits is 60% of an employee's annual salary up to a $5,000 maximum monthly payout. Employees also have the option to purchase extra coverage.
Dental Benefits
Camelot's dental plan covers 100% of the costs of preventative care.
Vision Benefits
Camelot's vision insurance plan provides 100% coverage for annual eye exams after a $10 copay. $180 for frames and $150 for contacts every year.
Health Insurance Benefits
Life Insurance
Camelot IL offers employer-paid life insurance to all full-time employees with 2x an employee's annual salary.
Wellness Programs
Onsite Gym
Free onsite gym, divvy bike membership, yoga classes, meditation workshops, & in-house chair massages.
Team workouts
Camelot Illinois's team fitness initiatives include weekly In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Camelot's 401(k) retirement plan matches 100% of an employee's contributions up to 4% of their annual salary, with immediate vesting for matched contributions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family is of the greatest importance and we want our employees to have adequate time off to care for and bond with a newborn, newly adopted or newly placed child. Camelot IL offers 6 weeks of time off
Flexible Work Schedule
Camelot Illinois provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
At Camelot IL, we recognize the importance of time off from work to relax, spend time with family, enjoy leisure activities, take care of yourself when you are sick, etc. We provide generous PTO.
Paid Volunteer Time
Camelot Illinois is committed to supporting our communities and provides employees 2 paid days per calendar year to volunteer at the nonprofit organization of their choice.
Paid Holidays
Perks & Discounts
Casual Dress
We call our dress code “Dress For Your Day,” which means you choose the attire that fits your schedule, environment, location, and personal brand.
Commuter Benefits
Qualified Transportation Accounts - QTAs allow employees to set aside pre-tax funds used for eligible transit and parking expenses related to commuting to work.
Company Outings
Some Meals Provided
Happy Hours
Happy hours are hosted by the building once per week.
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Camelot IL offers a wide range of training programs to all employees, including, eLearning, onsite training courses to enhance job-related skills and access to job-related conferences and seminars.
Tuition Reimbursement
Camelot Illinois offers a Student Loan repayment option to all employees after 90 days.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer every team a Learning and Development budget to continue taking classes, getting certifications, or attending conferences and seminars.
Time allotted for learning
Camelot Illinois allows employees to set aside 10% of working hours for learning.
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Free onsite gym + divvy bike membership, immediately vested in 401k with 4% match, Student Loan Repayment benefit, Camelot Champions & Game Changer staff awards, a rotational program for recent grads, engagement portal for pre-boarders, robust onboarding program + large L&D budget

An Insider's view of Camelot Illinois

What are some social events your company does?

Managing the Illinois Lottery takes a lot of hard work but we have a great People team that find things to let us unwind and encourages us to find fun too. We have weekly happy hours, on-site weekly yoga, team building events, department engagement events, sports leagues, and annual parties! We even have a knitting club now!


Commercial Financial Analyst

What projects are you most excited about?

My time at Camelot has been very rewarding as I had the opportunity to be a part of our new website and app's launch this past year. I'm most excited about now working on how we can improve our digital experiences for our players. I really enjoy the collaborative nature of the Digital team as we all work together really well to achieve our goals.


Digital Content Manager

What are some things you learned at the company?

Some of the things I have learned during my time here at Camelot is how to own and take charge of my career. Since I have started, I have been provided with the best tools and resources to achieve optimal career success. I have also learned the importance of learning and collaborating with others.


Camelot Business Associate

How do your team's ideas influence the company's direction?

The best part of being on the product team is setting the company’s direction through the lens of our player. It is our responsibility to develop a product offering that meets player demands while generating net income for the State of Illinois. The product team is responsible for listening to our consumers and understanding our business


VP of Product

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