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Role Excellence Enablement Lead - Sales

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Role Excellence Enablement Lead - Sales 
Location: Remote 

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Role

As an integral member of ServiceNow’s Global Sales Enablement team, the Senior Manager of Role Excellence Enablement for Sales Specialists is responsible for leading and driving the management and continuous improvement of training and enablement for ServiceNow’s Solution Sales teams.

The Sales Specialist Role Excellence Program is focused on building role-based enablement for Sales Specialists through the use of Enablement Program Management, Curriculum Design and Learning Experience. This position will drive enablement programs to increase capabilities and build role-specific skills.

The Senior Manager Role Excellence Enablement, Sales Specialists will align all programs to these four core pillars:

  1. Enablement architecture is based on a business outcome, the customer’s experience and the future-state profile of a role.
  2. Deliverables are prioritized based on ServiceNow’s sales strategy, current industry data and competitive intelligence and are tailored and customized to each sales persona.
  3. Learning is experiential and sequenced based on how people learn.
  4. Programming is predictable, planned, consistent, trackable and measured to an agreed-upon standard.

What you get to do in this role

  • Work with key stakeholders at the management/executive level to assess and understand skills and enablement needs, define options, and translate them into actionable and measurable program objectives and goals.
  • Gather industry trends and competitive intelligence and transform that data into digestible learning programs, field ready assets, toolkits and enablement for field readiness programming.
  • Prioritize what each sales role needs to know and convert those needs into enablement programs that achieve measurable success.
  • Be aware of and align enablement to the shifts in ServiceNow’s strategy as well as external shifts e.g. industry and competition and what’s required to adapt to those changes and challenges.
  • Invite and collaborate closely with subject matter and role experts to contribute their knowledge, frameworks and existing content to prioritized topics in the enablement architecture for each role.
  • Provide thought leadership and innovation to deliver enablement and programs in new and unique ways to improve time to market, learner time to productivity, and deliver customer scenario-based learning and assessments.
  • Represent the requirements and needs of field organizations while Influencing the direction of training activities, content and assessments
  • Drive the successful execution of initiatives to ensure milestones and objectives are met while ensuring quality
  • Deliver effective program communications that inform, influence and drive adoption and championship of programs and deliverables
  • Develop and manage a detailed project or program plan that considers all requirements, constraints, resources, and deliverables associated with the defined objectives
  • Effectively manage risk, partnering with colleagues to ensure the right decisions are made at the right time, appropriate communication occurs, and plans are intelligently adjusted to reflect necessary fluctuations in goals and requirements.
  • Leverage change management best practices to ensure the successful adoption of strategic initiatives.

     
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Qualifications

In order to be successful in this role, we need someone who has:

The ideal candidate thrives in a fast-paced environment, is flexible and comfortable with changing priorities, is able to distill large amounts of information into simple concepts and can build effective working relationships cross-functionally. 

They will have a strong sales background, with experience in enablement, sales development and previous experience in assessing the needs of a go-to-market business to deliver meaningful enablement programs. Experience in an enterprise level software consulting or sales role and/or deep knowledge of the end-to-end sales lifecycle is essential. 

Skill required:

  • 5+ years as in a sales role - preferably in complex software selling environments:
  • 3+ years in sales enablement
  • Strong communication, critical thinking and interpersonal skills.
  • Excellent presentations skills and ability to garner support for new ideas and initiatives.
  • Proven success scoping, designing and implementing strategic enablement programs.
  • Ability to identify and resolve roadblocks through strong collaboration and communication skills.
  • Ability to establish and build close working relationships. Strong personal credibility and influencing skills. Team-oriented planner and decision-maker.
  • Sales enablement curriculum development expertise; deep knowledge of adults learning principles and end-to-end process to develop and deliver enablement via multiple deployment methods
  • Ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria.
  • Strong aptitude for learning new technologies and leveraging tools of the trade, such as new training methods and practices


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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