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Sales and Customer Service Training RFP

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Thank you for your interest in doing business with the Illinois Lottery! Both the Lottery and its Private Manager provide opportunities to do business in support of the Illinois Lottery.

Camelot Illinois seeks to identify a vendor to develop and deliver coordinated training and professional development services for the State’s Lottery Sales Representatives and Tel-Sell Customer Service Representatives.

These are the key milestone dates (see RFP for comprehensive list of milestone dates). All Awards are subject to
contract.Proposal Submission:

June 25, 2018 (12:00 pm CT)
Estimated Award:
July 16, 2018

http://www.illinoislottery.com/content/dam/ill/documents/RFP_for_Sales_Training.pdf

Requirements

Lottery Procurement Award InformationPursuant to 30 ILCS 500/15-25(b) and 30 ILCS 500/15-25(b-5) the apparent low bidder’s award and all other bids from bidders responding to Illinois Lottery solicitations and notice of each and every contract that is awarded, including renegotiated contracts and change orders, to responsible bidders or offerers to Illinois Lottery solicitations are available for viewing on the Illinois Procurement Bulletin website. Please word search for the term “Lottery” to view Illinois Lottery-specific solicitations.

For the convenience of Camelot Illinois LLC, the State of Illinois Department of the Lottery is publishing Camelot Illinois’ attached Request for Proposal. This is not an RFP of the State of Illinois and inquiries should be addressed to [email protected].
Appendix A - Private Manager Agreement Incorporated Terms (Click each heading to view the RFP pdf)

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Marisa Zimmerman

Chief Revenue Officer

ANALYTICAL INFLUENCER

Investing in impressions

Zimmerman’s department may be small, but it impacts how people engage with the Illinois Lottery every day through marketing materials, events, sports partnerships and paid media efforts. For a team that receives one of the largest budgets at the company, there’s a fair amount of pressure. Zimmerman, a self-described “analytical person by nature,” said Allwyn’s return on investment remains top of her mind.

As we continue to leverage Allwyn’s extensive data platform and our measurable media campaign results, my team will have even more actionable insights to drive our campaign spend.

Michael Odom

Director of Retail Sales

FLEXIBILITY EMBRACED

Opportunity to set your own pace

Nearly two years ago, Odom came on as a field manager at Allwyn. Through relationship building with retailers and players, mastering the ropes of the industry, having a supportive team along the way, and taking advantage of an office environment that encourages breaks from the daily grind, Odom was promoted to a key account manager, and is now a senior manager of retail partnerships. With a team of like-minded individuals behind him, Odom’s future remains bright.

Allwyn helps employees step away to reset. Through resources like a fitness center, and even a pop-a-shot and putting green, we’re able to gather our thoughts before returning to the task.

Lorell Williams

Director, Public Affairs - Community Outreach and Events

KEEP IMPROVING

Award-winning team members

What does professional growth at Allwyn look like for Williams? First, let’s start with her nickname. It’s “oracle,” which was coined by colleagues due to the four-plus years of knowledge and expertise that Williams has accrued in her tenure and is always willing to share. That same knowledge and expertise has also won Williams two awards since joining Allwyn, the PCC Golden Trumpet in Community Relations and TBT News Corporate Titan Award for D&I.

Each year that passes has been a year of personal growth and professional development for me.

What are Allwyn North America Perks + Benefits

Allwyn North America Benefits Overview

We offer a broad range of employee benefits including medical, dental, vision, life, and disability insurance, a retirement savings plan, access to training, a Student Loan Repayment Benefit, a Personal Discounts Program, an Employee Assistance Program, and much more. We also offer regular team-building activities with people who love having fun, quarterly opportunities to connect with the community, social outings, & great work/life balance. We all have flexible hours, 26 days PTO, 12 weeks paid parental leave, 10 paid holidays, & 2 paid volunteer days.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Quarterly engagement surveys

Hybrid work model

In-person all-hands meetings

In-person revenue kickoff

Employee awards

Flexible work schedule

Allwyn provides employees with a flexible work schedule that includes Flexible start and end times.

Remote work program

Diversity

Documented equal pay policy

Highly diverse management team

Mandated unconscious bias training

Diversity manifesto

Hiring practices that promote diversity

Diversity recruitment program

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Allwyn offers both FSA & HSA which helps employees cover out-of-pocket expenses with pre-tax contributions.

Disability insurance

Allwyn's disability insurance benefits is 60% of an employee's annual salary up to a $5,000 maximum monthly payout. Employees also have the option to purchase extra coverage.

Dental insurance

Allwyn's dental plan covers 100% of the costs of preventative care.

Vision insurance

Allwyn's vision insurance plan provides 100% coverage for annual eye exams after a $10 copay. $180 for frames and $150 for contacts every year.

Health insurance

Life insurance

Allwyn offers employer-paid life insurance to all full-time employees with 2x an employee's annual salary.

Wellness programs

Team workouts

Allwyn's team fitness initiatives include weekly In-office yoga.

Mental health benefits

Transgender health care benefits

Financial & Retirement

401(K)

401(K) matching

Allwyn's 401(k) retirement plan matches 100% of an employee's contributions up to 6% of their annual salary, with immediate vesting for matched contributions.

Performance bonus

Child Care & Parental Leave Benefits

Generous parental leave

Family is of the greatest importance and we want our employees to have adequate time off to care for and bond with a newborn, newly adopted or newly placed child. Allwyn offers 12 weeks of time off

Family medical leave

Return-to-work program post parental leave

Company sponsored family events

Vacation & Time Off Benefits

Generous PTO

At Allwyn, we recognize the importance of time off from work to relax, spend time with family, enjoy leisure activities, take care of yourself when you are sick, etc. We provide generous PTO.

Paid volunteer time

Allwyn is committed to supporting our communities and provides employees 3 paid days per calendar year to volunteer at the nonprofit organization of their choice.

Paid holidays

Flexible time off

Floating holidays

Bereavement leave benefits

Hardship benefits

Office Perks

Commuter benefits

Qualified Transportation Accounts - QTAs allow employees to set aside pre-tax funds used for eligible transit and parking expenses related to commuting to work.

Company-sponsored outings

Free snacks and drinks

Some meals provided

Company-sponsored happy hours

Happy hours are hosted by the building once per week.

Recreational clubs

Relocation assistance

Fitness stipend

Mother's room

Onsite gym

Free onsite gym, divvy bike membership, yoga classes, meditation workshops, & in-house chair massages.

Professional Development Benefits

Job training & conferences

Allwyn offers a wide range of training programs to all employees, including, eLearning, onsite training courses to enhance job-related skills and access to job-related conferences and seminars.

Tuition reimbursement

Allwyn offers a Student Loan repayment option to all employees after 90 days.

Lunch and learns

Promote from within

Continuing education stipend

We offer every team a Learning and Development budget to continue taking classes, getting certifications, or attending conferences and seminars.

Continuing education available during work hours

Allwyn allows employees to set aside 10% of working hours for learning.

Online course subscriptions available

Paid industry certifications

Additional Perks + Benefits

Free onsite gym + divvy bike membership, immediately vested in 401k with 6% match, Student Loan Repayment benefit, Allwyn Champions & Game Changer staff awards, a rotational program for recent grads, engagement portal for pre-boarders, robust onboarding program + large L&D budget

View full list of perks + benefits

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