Sales and Marketing Operations Analyst

| Chicago
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The Sales and Marketing Operations Analyst will work to support the Affinitiv sales and marketing organizations in a multi-faceted role. This team member will be responsible for supporting the flow of leads and materials from the Marketing organization to the Sales teams, delivering Salesforce reporting and support, and assisting the Sales Operations team in reviewing data quality funneling into Salesforce and related tools and developing sales processes to help grow revenue. This role will report to the Director of Sales Operations and Enablement, under the direction of the VP of Revenue Operations.


  • Support lead delivery process from Marketing to Sales.
  • Administer Salesforce support to inside and outside sales executives. 
  • Create and maintain Salesforce reporting, both ad hoc requests and ongoing reporting to support consistent adoption of new processes.
  • Assist with management of Salesforce Support queue and maintain FAQ documentation.
  • Maintain Salesforce data quality with clean-up, de-duping exercises.
  • Craft best practice documentation, onboarding materials, and Salesforce documentation to support Sales Enablement efforts.
  • Manage our Sales collateral knowledge house in Salesforce- a meaningful and practical knowledge base for sales teams to reference collateral, product feedback, and internal process documentation.
  • Work closely with Revenue Operations, Marketing and Sales leaders on team development initiatives - such as Sales Methodology, new product adoption, etc.
  • Support HubSpot, Salesforce and sales tools administrative needs.

Required Skills and Experience:

  • 2+ years of sales support or operations/CRM role
  • 2+ years of Salesforce experience (expert power user/Salesforce Administrator)
  • 2+ years of marketing automation tool experience (HubSpot preferred)
  • Detail-oriented and data driven mindset to apply measurements to strategy
  • Result-focused, self-starter with strong problem-solving skills
  • Strong knowledge of Excel and PowerPoint- familiar with functions, formulas, etc.

Preferred Experience:

  • Salesforce CPQ experience is a bonus.
  • Start-up/entrepreneurial experience a plus.
  • Passion for process and organization.
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We are located in the southwest corner of The Loop, right on the river! Just over the bridge from Union & Ogilvie and a few blocks from two L stops.

An Insider's view of Affinitiv

What is your vision for the company?

My vision is to transform auto retention marketing by providing omnichannel solutions rooted in innovative analytics and field consulting. We will change the business model from selling communications to sharing in clients’ success. Working together, our OEM and dealer partners will thrive as the industry transitions to a Razor/Razorblade business.

Scot Eisenfelder

Chief Executive Officer & Executive Chairman

What are Affinitiv Perks + Benefits

Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Affinitiv hosts lunch "You Auto Know" seminars led by our CEO Scot about once a month.
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