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Sales Development Representative

| Chicago

Inside Sales Representative

Job Description:

Narrative Science is the leader in Advanced NLG for the enterprise. Its Quill™ platform, an intelligent system, analyzes data from disparate sources, understands what is interesting and important, then automatically generates perfectly written narratives to convey the right meaning from the data for any intended audience, at machine scale. It excels where data visualizations fall short: it identifies and conveys relevant information in conversational language that people can immediately comprehend, trust and act on.


We are currently seeking a skilled, experienced and energetic Inside Sales Representative (or ISR) to join our sales team.


The Inside Sales Representative is responsible for growing the pipeline through proactive outbound prospecting and inbound lead qualification. This role will act as a bridge between marketing and sales, handling all first contact with new prospects and building relationships by leveraging marketing activities – events, campaigns, email, etc.


Success will be measured by the ISR’s ability to identify key contacts, navigate organizational structures, establish relationships and schedule qualified meetings that result in new opportunities. The ISR will collaborate closely with marketing to create demand generation strategies and tactics, qualify marketing leads through opportunity discovery, and track all prospecting activities before handing-off to account executives.


  • Learn, leverage, and help evolve a demand generation process (research contacts, list building, sending emails, cold calling, and making discovery calls)

  • Generate meetings by means of proactive outbound prospecting and lead activity management in an effort to qualify and market our solutions to potential customers

  • Develop a strong pipeline via phone and email communications

  • Qualify opportunities and schedule meetings from marketing activities - including events, webinars, trade shows, campaigns - for handoff to Account Executives

  • For all events, handle pre-show appointment setting and post-show follow-up calls, manage lead qualification and appointment activity, successfully communicate NS messaging and solution set

  • Disseminate opportunities to appropriate Account Executives, educating the AE about the appropriate prospect account details and background

  • Identify and create new qualified sales-ready leads in target accounts for Account Executives

  • Research accounts to map out organizational structure and identify key decision makers

  • Consistent use of sales approach and techniques based on Value Selling principles

  • Utilize solution selling tactics, ask strong discovery questions, highlight pains for customers that they were not aware even existed

  • Maintain detailed reporting in Salesforce in addition to evaluating ways to more efficiently utilize Salesforce.com

  • Maintain accuracy and integrity of information in database - log, track and maintain prospect contact activity and contact and account records

  • Develop queries and generate necessary reports for management


  • 3+ years of experience selling software-as-a-service (SaaS, Cloud) B2B applications

  • Experience calling into large enterprise organizations

  • Passion for technology and possess a high level of integrity

  • Strong communication, analytic, and listening skills, with a positive and energetic phone presence

  • Ability to multi-task, prioritize, and manage time effectively

  • Self-starter & hardworking, with a track record of success and drive for achievement

  • Ability to identify opportunity qualifications and effectively manage objections to a positive resolution

  • Team player with ability to work in a high-energy start-up environment

  • Ability to work independently and as a team to reach goals

  • Excellent working knowledge of inbound/outbound tele-prospecting methods and tools

  • Excellent communication and influence skills and the ability to build cross-functional relationships

  • Bachelor’s Degree


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Located in the heart of the loop, our office provides easy access to public transportation and some of Chicago's favorite destinations.

An Insider's view of Narrative Science

How do you collaborate with other teams in the company?

At Narrative Science, teams collaborate every day. When it comes to background, experience, and points of view, we are a very diverse company, and our employees take full advantage of that. It isn't uncommon to see functional teams pulling in members from other teams to work on initiatives together or even just to get another opinion.


Senior Product Marketing Manager

What makes someone successful on your team?

Successful people on my team have a passion for customers & a drive to deliver the best results to them. They're creative problem solvers who thrive in a collaborative environment. Each customer has unique needs & high-performers in Customer Success are experts at identifying those needs and rallying every resource necessary to take care of them.


Senior Vice President, Customer Success

What unique initiatives do you have that encourage innovation?

At Narrative Science, we support a spectrum of innovation ranging from our standard engineering process, through Hack Days and Hackathons, to our ongoing Incubator team. Narrative Science is only successful if we hire smart and self-motivated people, so we’re committed to giving them the support and space they need to innovate.


Vice President, Product Architecture

What are some things you learned at the company?

We are encouraged to deliver an exceptional customer experience. To achieve this goal, I’ve learned how various aspects of software engineering integrate to create a great and reliable product. I've learned how to design/implement database architecture, automated testing, and data analytics to craft our innovative products and bring them to market.


Software Engineer

What are Narrative Science Perks + Benefits

Narrative Science Benefits Overview

We offer a full range of benefits including Medical, Rx, Dental, Vision, FSA (for medical and dependent care expenses), Commuter Benefits, Life Insurance, Short and Long Term Disability, Paid Parental Leave, and 401k options for you and your family. Our people manage their own schedules, work hard, take time off when they need it—and come back refreshed and ready to dive back in.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Standing desks. Catered weekly lunches. Flexible vacation policy. Company events. Free eats & drinks. Free gym access & bike parking. Personal MacBook Air. Community engagement opportunities. Internal learning and development opportunities. Referral program & incentives.

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