Reverb

We're on a mission to make the world more musical.

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Sales Engineer

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Company Description
Reverb is the largest online marketplace dedicated to buying and selling new, used, and vintage musical instruments. Since launching in 2013, Reverb has grown into a vibrant community of buyers and sellers all over the world. By focusing on inspiring content, price transparency, musician-focused eCommerce tools, a music-savvy customer service team, and more, Reverb has created an online destination where the global music community can connect over the perfect piece of music gear.
We believe that music makes the world a better place, which is why our mission is to make the world more musical. Sales on Reverb help support Reverb Gives , which provides youth music education programs across the world with instruments they need to make music.
Job Description
Reverb.com is looking for a Sales Engineer to be a technical resource for the Seller Engagement team and to act as an authority for our API and integrations. The person in this role will find opportunities with sellers, app developers, and software companies to explain possible solutions and act as the go-to person through implementation and support.
This is a full-time position located (eventually) in Chicago, reporting to the Sr Manager of Seller Engagement. While all of our employees are currently remote, our future of work plan will offer flexible workplace policies that can accommodate work from home candidates who are comfortable traveling to the office location 2-3 times per week.
Responsibilities:

Own relationships with the largest integrators on the site, and be able to speak to Reverb's APIs and guide developers through integration build-outs.
Identify and craft custom solutions to all seller integration issues.
Handle Reverb.com's API documentation and Help-center articles while ensuring breaking changes are publicly available to users of our API, including the changelog.
Collaborate with Reverb Engineers to develop new integrations while leading existing relationships with third-party development firms and end-users.
Seek out opportunities for UI/UX enhancements/improvements and regularly engage with Engineering to ensure gaps are identified and resolved.
Collect and articulate user feedback into quantified data that can be used to drive decisions.
Source and generate prospective integration leads using internal and external resources.
Implement processes and procedures to reach sales targets (drip campaigns, cold calls, etc.)
Develop and deliver technical presentations to prospective integrators and internal teams.

Qualifications

Solution-based sales experience in a technical environment.
Self-motivated with a deep understanding of integration technologies like REST APIs, embeddable widgets, and apps.
Reproduce API-related technical issues using a service like Postman.
Actively serve as a link between the Engineering, Product, and Outreach teams in relaying updates or suggestions to the IMS and API experience for Sellers.
Comfortable working in a high-growth technology company with a rapidly growing client base.
E-commerce experience (Magento, Shopify, Bigcommerce, etc) strongly preferred.
API, JSON, HTML experience, or something similar, is a major plus.

Additional Information
Reverb offers compensation packages that include base, bonus, and equity in the form of Etsy restricted stock units. Some of our key benefits include but are not limited to the following:

100% paid medical, dental, and vision coverage for employees and their eligible dependents (you read it right: no premiums!)
Life, AD&D, and supplemental long-and short-term disability insurance
A matching 401(k)
A generous PTO policy that includes vacation, sick/mental health days plus 11 paid holidays and two floating holidays.
18 weeks of gender-neutral parental leave for the birth or adoption of a child
Up to $7,500 reimbursement of adoption-related expenses
Paid sabbatical program
Ways to give back to your community through a charitable contribution match and volunteer time off

At Reverb, we believe that a diverse, equitable and inclusive workplace makes us a more relevant and resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Reverb is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
We know that the impostor syndrome and confidence gap are real. Please do not hesitate to apply!
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Brian Levine

Senior Engineer

THE SOUNDTRACK TO TEAMWORK

Coming together for users hits a high note

Collaboration on the SEO and Product Shopping team sounds pretty sweet. Brian Levine and his colleagues kick off every other Friday with a shared playlist they’ve put together. “I can’t think of a better way to start the day than discovering new music,” Levine said. The musical exchange recalls the team’s collaborative approach to tackling technical endeavors like creating new shopping pages and fine-tuning site page performance, which connects users to their musical passions in a seamless manner. “It’s great working with a team of people who want to help me perform at my best,” he said.

We enjoy talking through problems with each other to come up with new ideas, and we take care to ensure that we all grow together.

Colleen McClowry

Senior Product Manager, Search

TUNED FOR TEAM MEMBERS

Flexibility is the headliner

Whether it’s in-office, remote or flex — which is a mix of both — employees have the option to work in different modes thanks to Reverb’s hybrid work model. For parent-of-two Colleen McClowry, the flex model allows her to tend to both personal and professional life thanks to an empathetic, supportive culture. “There’s this understanding for everyone — not just working parents, but people who have other commitments outside of work — of being a good teammate, but also having this other facet of your identity outside of your career. The hybrid work model really supports that,” McClowry said.

People’s lives outside of work have meaning, and as a working parent, Reverb’s flexibility and transparency has been pretty transformational for me.

Pavan Sarguru

Engineering Manager

UNCOVERING AREAS OF IMPACT

Capitalize on the opportunity to innovate

According to Pavan Sarguru, non-U.S. users of Reverb haven’t had a site experience that’s “truly domestic” to them. But as one of the founding members of the International Product Team, he seeks to change that by localizing the site experience for customers across the globe. Sarguru described the work as “offering a wider range of payment options, showing users listings that are more relevant to their location and expanding our language localization efforts.” While the team might be new, he said this is just the latest example of Reverb matching interests with professional opportunities.

Reverb does a good job rewarding curiosity. There have been several points during my time at Reverb when I’ve asked for different opportunities and my requests have been honored.

What are Reverb Perks + Benefits

Reverb Benefits Overview

Get employer paid health benefits, 401k matching/pension contributions, equity (offers vary by country), 18 weeks of gender neutral parental leave, supplemental mental health benefits, and generous paid time off—whether your band is touring in Japan or your teen is touring their first college campus. And, we've embraced a flexible work model which empowers our people to do their best work一wherever they are.

Culture

Volunteer in local community

Reverb Serves promotes opportunities for employees to volunteer with local organizations.

Partners with nonprofits

Through Reverb Gives, a portion of every purchase made on Reverb helps youth music education programs get the musical instruments they need to make music.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Hybrid work model

Employee awards

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity employee resource groups

Hiring practices that promote diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Additionally, Reverb contributes annually to employee HSA accounts (if enrolled).

Disability insurance

Dental insurance

Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.

Vision insurance

Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.

Health insurance

Reverb pays 100% of monthly premiums for you & eligible dependents. Your spouse or domestic partner, children/stepchildren (up to 26), & disabled children in your guardianship of any age are covered.

Life insurance

Wellness programs

Mental health benefits

Reverb partners with Lyra Health and Headspace, in addition to our medical coverage, to support our employees.

Transgender health care benefits

Wellness days

Abortion travel benefits

Financial & Retirement

401(K)

401(K) matching

Reverb's 401(k) retirement plan matches 50 cents on the dollar of an employee's contributions up to 6% of eligible income (3% maximum match).

Company equity

Performance bonus

Charitable contribution matching

Reverb matches eligible employee contributions up to $750 per year.

Pay transparency

Child Care & Parental Leave Benefits

Childcare benefits

Reverb sponsors the Vivvi Backup Care and Tutoring benefit, a family care service that can help you find caregivers for your whole family, including your child and parents/grandparents.

Generous parental leave

Reverb offers 18 weeks paid parental leave for the birth or adoption of a child.

Family medical leave

Adoption Assistance

Reverb's adoption assistance can be used for surrogacy as well.

Fertility benefits

Vacation & Time Off Benefits

Generous PTO

Reverb offers 20 vacation days per year for the first five years of service, which increase to 25 days in future years.

Paid volunteer time

Employees receive 40 hours per year (10 hours/quarter) of paid volunteer time.

Sabbatical

Eligible employees get 4 weeks of paid sabbatical for every 5 years of service..

Paid holidays

Paid sick days

Reverb offers unlimited sick/mental health days.

Flexible time off

Bereavement leave benefits

Office Perks

Commuter benefits

Reverb provides Commuter Transit & Parking benefits through Wageworks. This program allows you to set aside pre-tax dollars for eligible commuting expenses.

Company-sponsored outings

Free snacks and drinks

Reverb's office has snack bars, coffee stations, and espresso makers, and there's a fridge that gets stocked with La Croix (and Cold Brew in the summer months).

Some meals provided

Company-sponsored happy hours

Reverbers perform with co-workers, learn how to play, or just cheer on their teammates at music-filled happy hours.

Onsite office parking

Employees can enjoy free street parking near the office. We also work with the local alderman to provide employees with parking passes during the Cubs baseball season to make parking a breeze!

Fitness stipend

Home-office stipend for remote employees

Mother's room

Professional Development Benefits

Job training & conferences

Lunch and learns

Grow professionally and personally through REV Talks, our workshops featuring topics ranging from meditation and healthy eating to “DJing 101.”

Promote from within

Mentorship program

Continuing education available during work hours

Online course subscriptions available

Personal development training

Virtual coaching services

Additional Perks + Benefits

In addition to these perks, Reverb provides employees with a quarterly stipend to be used to support their personal wellness and work/life balance. We also want to highlight that our medical plans include coverage for gender affirming care and fertility/infertility treatments.

View full list of perks + benefits

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