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Sales Operations Analyst

| Chicago

Hello, we’re Built In

Built In is the most powerful online recruiting solution for tech companies across seven U.S. markets. The network of Built In sites provides an exclusive, behind-the-scenes look at the innovative products and cultures of today's top tech companies. Currently HQd in Chicago, Built In operates sites in Chicago, Los Angeles, Colorado, Austin, New York, Boston and Seattle.

By working at Built In, you’ll have the chance to work directly with the latest and fastest-growing technology companies all around the country. We help other companies solve their biggest pain points — talent and awareness — with our employer branding and recruitment solutions.

We’re looking for a Sales Operations Analyst

The Sales Operations Analyst will partner closely with the Account Management & Customer Success Organization by building processes, implementing systems, and analyzing data with the ultimate goal of retaining customers and growing their current spend.

How you’ll contribute

  • Partner with key stakeholders and cross functional partners as the go-to analyst to enable the business to make data-driven decisions
  • Focus on growth strategies for existing customers
  • Administration of Salesforce - often deploying integrations to 3rd party systems
  • System selection, development, implementation, and ongoing maintenance
  • Identify broken processes, develop solutions, gain buy-in from key partners, and implement
  • Establish strong working relationships with product, marketing, and finance leaders to be the voice of sales.
  • Partner with sales on all operational and strategic requests (e.g., team restructuring, systems requests, org changes)

Basic Qualifications

  • 1+ years experience in consulting or SaaS based company in finance, ops or BizOps functions
  • BA/BS degree in business, economics, finance, engineering, computer science or other related technical field

Preferred Qualifications

  • Inside-out knowledge of Excel
  • Experience with Salesforce and SQL
  • Demonstrated eagerness and ability to work in start-up based high-growth, performance-focused environment with lots of ambiguity
  • Experience with sales related tools - Salesforce, LeadIQ, Zoom, DataFox, InsightSquared, Tableau, Outreach
  • Basic/Intermediate Salesforce Administration knowledge

What we value

  • Communication - You should have exceptional written and verbal communication skills, with the ability to establish credibility and trust. Honesty, transparency, and thoughtfulness are a must.
  • Interest in and knowledge of the digital industry - You must be passionate about three things: (1) technology (2) building innovative digital products and services; and (3) helping companies grow. This is what we do.
  • Getting the job done – You may need to work some evenings and weekends, and responding to customers outside of work hours. If you are passionate about the company and what you are creating, this will not appear as a job but yet a combination of life and work.
  • Culture add – We treat each other and all members vital to the community with respect. Humility, selflessness and strong work ethic are requirements.
  • Education - We value intelligence, personality, experience and overall fit over a degree.

Built In is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • InDesignDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • MailChimpEmail
    • MarketoLead Gen

Location

Chicago's loop is our home + heart. The commute? A cake walk. And the trendiest eateries, bars + shops are always a short walk away. We <3 Chi.

An Insider's view of Built In

What’s the vibe like in the office?

Good vibes are a top priority around here. You'll hear music played from our playlist that the entire company co-builds, you'll see a movie streaming on TV and, if you catch us at lunch, you'll see the entire office sitting at our communal table. We work hard every day but we always make time to spend together.

Adam

Product + Growth

What does your typical day look like?

I am excited to work each day with a cross-functional team of intelligent, curious, driven and hilarious group of people. We’re working hard — and growing quickly — but we have a lot of laughs together, and a lot of respect for one another. It’s motivating and empowering.

Sarah

Content Team

What are some things you learned at the company?

It’s pretty remarkable to experience an entire company operating as one team. At Built In, we tackle problems and achieve goals together, sharing in the responsibility of successes and downfalls alike.

Alyssa

SEO Strategist

How does the company support your career growth?

Success means more here. It not only is being noticed by my team but it positively impacts Built In’s overall results. Our team is made of strong individuals working together to build our revolutionary platform.

Samantha

Sr. Account Executive

What are Built In Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Built In has culture and fun committees that manage events and programs from our charitable initiatives to our intramural sports teams.
Daily stand up
Open door policy
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We pay a really nice chunk of the cost of premiums for medical, dental, vision and disability.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We have a Safe Harbor match, equivalent to 4% of an employee's annual gross pay.
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Come in your sweatshirt, jeans, college jersey. We don't care. We focus on the quality of your work and your collegiality more than on your apparel.
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball, Darts.
Stocked Kitchen
Built In has a fully stocked kitchen including unlimited snacks, coffee, cold brew on tap, tea and all of the flavored LaCroix you can handle.
Some Meals Provided
Lunch provided daily (Monday through Thursday)
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Continuing Education stipend
We offer $500 annually for continuing education.

Additional Perks + Benefits

We operate as a flat organization where everyone is responsible to self-manage and take ownership of their work. We are humble, hardworking, honest and fun. And we regularly debate office pets, take turns DJing and find time to celebrate our wins as a company.

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