Sales Operations Analyst

| Chicago

As our Sales Operations Analyst, you will be responsible for optimizing sales efficiency and effectiveness through various sales enablement tools, reporting, processes, and analysis. You will need to resolve and streamline operational challenges that are slowing down the Partner sales team. Finding solutions to these issues can be challenging, often requiring innovative thinking and careful consideration before outlining a plan. Ideal candidates will possess a shown ability to gather business requirements and develop reporting and customize sales tools to support the needs of the sales team. Communication, as well as analytical expertise, will be critical to this person's success

Purpose of Position:

The Sales Operations Analyst will be required to perform analysis, monitor critical KPIs, present findings, and execute against strategic projects. This individual will report to the SVP, Sales & Partnerships, and be responsible for working directly with the Partner Marketing Sales team to ensure sales managers and leaders have clear insight into performance vs. sales targets, channel, program, and campaign level analytics, and custom ad hoc reporting. This individual will work cross-functionally with Finance, Marketing, BI, HR, Operations, and Customer Service.

Primary Duties & Responsibilities:

  • Build reporting tools/dashboards for the Partner Sales team that will enable live reporting as well as daily/weekly/quarterly reporting for metrics including account and campaign-level performance
  • Implement, maintain, and train the Partner sales team on Salesforce.com customized to the needs and workflow of the sales team
  • Design, implement and support sales analytics/reporting related to sales rep performance to targets and incentive plans
  • Manage and facilitate sales target setting process in conjunction with Finance, Sales leaders, and HR
  • Gather requirements from the sales team to design/create custom sales reports to meet sales management business objectives
  • Work with Business Development team to manage pipeline reporting and overall lead management
  • Build reporting tools/dashboards for the sales team that will enable live reporting as well as daily/weekly/quarterly reporting for metrics including account and campaign-level performance
  • Perform ad hoc data requests for the sales team as needed
  • Train the sales team on crucial reporting and sales enablement tools
  • Work with Finance, and Payroll on the sales incentive plan calculations to ensure accurate and prompt payments

Knowledge, Skills, and Abilities:

  • 2+ years of professional experience in business operations and analytical functions
  • BA/BS is required - preferably in Operations, Business, Economics, or similar
  • Knowledge and fluency of advanced Excel, SQL, Salesforce.com, Cognos, Business Objects, and Omniture
  • Track record of creative problem solving, data manipulation and strategic thinking
  • Ability to work in a fast-paced, agile environment and across teams
  • Demonstrated record of success in executing vital operational processes
  • Strong communication skills - both written and verbal
  • Prior experience supporting a sales team is preferred
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases

Location

We also have an office in the heart of Downtown Chicago at 200 N LaSalle

An Insider's view of FTD

What does your typical day look like?

As Brand Manager, I am constantly working to ensure we are engaging with our consumers and living out our brand vision via all channels. My day is 100% collaborative, between meeting with channels managers, reviewing new campaign launches - building a brand takes teamwork. When you have an online business, your consumers are shopping with you 24/7,

Kristin Byrne

Brand Marketing Manager

What unique initiatives do you have that encourage innovation?

I have had the opportunity to build a platform from the ground up. Opportunities like these are few and far between in this day and age. FTD has been like a master class in leadership for me, and it has produced a fundamental mind shift for me on what leadership means.

Dimple Rao

VP of Product Management and UX Design

What's the biggest problem your team is solving?

On our FOL team, we are creating a feature complete platform migration for all of our florist sites. This is a rather large task in that most of our florist sites look like they were created in the .COM era of the internet. Our new platform will provide huge UX boons. In addition to self-improvement, it may also attract new florist partners

Michael Walsh

Software Engineer

What are FTD Perks + Benefits

FTD Benefits Overview

FTD is dedicated to you and your family. We work hard to provide a wide range of competitive and affordable health care benefits that reflect your changing needs. Our goal is to empower you with the resources and flexibility you need to live well, be well. The benefits you elect will start the first day of the month following the date of hire.
Our benefits offerings include medical, prescription, dental and vision coverage, a company contribution to a Health Savings Account (HSA), life, accident, and disability insurance, paid time off, and tuition reimbursement. We are committed to providing fair compensation to all of our employees, including performance-based compensation incentives for many of our positions. FTD, Inc. is a premier floral and gifting company. We offer very generous employee discounts on our FTD.com and Proflowers brands.

Culture
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
If you are eligible for benefits, you can enroll in an FSA regardless of whether or not you are enrolled in FTD’s medical plan.
Disability Insurance
FTD offers short and long term disability at no cost to you. The disability benefits will replace up to 67% of your weekly base income up to $2,500/week for STD and up to $10,000/month for LTD.
Dental Benefits
FTD offers two great dental plans through Aetna. A Dental HMO with co-pays where you choose your Primary Care Dentist and a Dental PPO which has benefits in and out of network.
Vision Benefits
FTD offers vision coverage through Eye Med which offers a broad network of nationwide providers to choose from to meet your vision needs. Retailers such as LensCrafters, Pearle Vision, , and JCP
Health Insurance Benefits
FTD offers three medical plans through Aetna to choose from including one EPO where you choose a Primary Care Physician and two PPO High Deductible Health Plans (HDHP)
Life Insurance
For employee coverage of 2x base salary up to $600,000. *Per IRS regulations, the cost FTD pays for coverage above a certain level is considered “imputed income,” and is included on your W-2.
Wellness Programs
We know how important wellness is to your overall success. The FTD Wellness program is here to help you identify and achieve your health and wellness goals.
Onsite Gym
Our One North Dearborn location offers an onsite state-of-the-art fitness center, cycle center and bike room.
Retirement & Stock Options Benefits
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Depending on the department and role, FTD offers some scheduling flexibility. We also offer summer hours so that our team members can enjoy extended weekends and fun in the sun with family and friends
Remote Work Program
Family Medical Leave
Care for yourself or a family member who is seriously ill, to care for a newborn or newly adopted child, or to attend to the affairs of a family member who is called to active duty in the military.
Vacation & Time Off Benefits
Generous PTO
FTD recognizes 9 paid holidays each calendar year and allows employees to take time off for vacation, personal responsibilities and sick time.
Paid Holidays
FTD recognizes 9 paid holidays each calendar year.
Paid Sick Days
Perks & Discounts
Casual Dress
FTD allows employees to wear casual workplace attire every day, not just Fridays!
Commuter Benefits
Take advantage of the pre-tax benefit, you may elect up to the IRS limit of $260/month for transit and $260/month for parking.
Free Daily Meals
During FTD’s peak season such as Valentine’s Day, Mother’s Day, and Christmas FTD often provides lunch to thank employees for their hard work (along with the occasional just because lunch).
Game Room
Our game room includes Ping Pong.
Some Meals Provided
We provide food during Peak Season.
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Up to $2,500 after one year of employment
Promote from within
Online course subscriptions available
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