Sales Operations and Systems, Director at OneSpan

| Chicago
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The Director of Sales Operations and Systems will be assisting our SVP of Global Sales & VP of Global Sales Operations on the execution of our customer facing GTM model.  Operational execution of sales, CS, and PS of our FY 20 top objectives and initiatives.  Some of the responsibilities include reporting and analysis, as well as system and process documentation and training to ensure smooth operation across the company. This individual will also be responsible for optimizing and customizing Salesforce as needed to promote growth and development.


Job Duties and Responsibilities

  • Create Tableau executive reports for SVP of Sales
  • Create and maintain documentation on processes for all customer facing organization
  • Bridge OneSpan organizational needs of SFDC from a sales, order admin, fulfillment, rev rec, marketing, and a main interface point o our CIO, systems teams and SVP of Sales & VP of Global Sales Operations
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements
  • Intimately understand how Sales uses Salesforce.com (SFDC) (field sales, renewal team, order admin, Customer Success Representatives, etc.). This includes understanding the local variances.
  • Identify Process KPIs to monitor
  • Document process flows and work various departments to improve and enforce business processes
  • Learn OneSpan products and understand the differences in provisioning/fulfillment processes around them
  • Assist in testing any developments or changes on the SFDC environment
  • Work with the training team on training material for onboarding new employees
  • Promote SFDC best practice adoption

 

Requirements

  • Bachelor’s degree in business, Computer Science, Information Systems, Engineering or related scientific or technical discipline
  • 7+ years of professional experience, preferably in operations, business intelligence, or other equally rigorous and quantitative positions
  • At least 4-5 years of total hands on experience with Salesforce
  • Strong technical and development knowledge of Salesforce.com (SFDC) and SOA integration
  • Strong communicator who can work effectively in a collaborative but deadline-driven environment and can effectively adapt to changing technology and apply it to business needs
  • Able to convey complex information to non-technical stakeholders
  • You have experience working with and influencing decision-makers and executive leadership in the past
  • You’re a creative problem solver who identify problems unilaterally and recommend effective plans of action
  • You get excited by working with data, measuring performance, and making objective decisions based on quantitative and/or deductive reasoning
  • You have experience crafting results in an independent role.
  • You’re able to work independently, take initiative, and remain flexible in an ever-changing environment

About Us:

We offer YOU the opportunity to protect the world from digital fraud.  You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends which inform and help your work.  If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you!

We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed   We are committed to building a community of belonging and meaningful connections. .   We believe that hiring the best talent, will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer including Disability/Veterans.   

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries

Location

Our company is in the heart of downtown with easy access to public transportation, bars and restaurants. Plus we have amazing views!!

An Insider's view of OneSpan

What's something quirky about your company?

My co-workers are not just those sitting next to me. I collaborate with people from around the world on a daily basis.

Tim

Website Manager

What does your typical day look like?

Some days, even before 9 a.m., I’ll speak to a product manager in France, a sales rep in Turkey, a marketing colleague in Montreal, and a business solutions manager in Belgium. I’ve never had the pleasure of working with such a wide variety of people and cultures. It makes OneSpan truly unique in my career.

Sam

Product Marketing Manager

What are some things you learned at the company?

Collaboration is key. Cross-departmental meetings are designed to help us align on challenges. We all unite to overcome any difficulties, where it feels like I’m helping them as much as they are helping me. Working together is one of OneSpan’s biggest values. Not only does the company preach teamwork, but it really values it.

Richa

Enterprise Data Analyst

What is your vision for the company?

We will transition from software-based offering to a services offering, this will allow our customers to consume ID verification and authentication in simple and cost-effective way. Our ability to keep up and excel in the delivery of security-as-a-service will require a concerted effort by the company and its people to be increasingly agile.

Scott

Chief Executive Officer

What makes someone successful on your team?

A passion for teamwork and desire to work collaboratively with a focus on the future; a strong desire to roll up their sleeves and think beyond their job description; a drive to put customers above all else; and a compulsion to learn and grow rather than maintain the status quo.

Tracy

Chief Human Resources Officer

What are OneSpan Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Beer & wine happy hours!
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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