Sales Operations Manager
We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical.
The Business Operations team is a fast-paced, high-impact, and high-visibility team that supports strategic decisions and helps answer some of the most challenging questions at Collective Health. The team provides unparalleled support to our business leaders in strategic analysis, process improvement, decision support, and program management.
As a Sales Operations Manager, your mission is to drive growth through the transformation of Collective Health’s sales operations into a scalable, predictable engine. In doing so, you will closely collaborate with stakeholders from Sales, Marketing, Partnerships, and Finance. Your responsibilities will include supporting strategic decision-making through quantitative analysis, utilizing our CRM and pipeline data to craft action plans, and managing projects that drive Commercial efficiency and effectiveness. You have an opportunity to directly influence the overall company growth trajectory and interact with Collective Health’s senior leadership, all while creating an operationally excellent Commercial organization. You must be intellectually curious, detail-oriented, and enjoy identifying solutions to complex problems (frequently with limited or incomplete data).
What you'll do:
- Develop models to help analyze the health of the business including sales forecasting, pipeline generation, and sales results
- Partner with Sales Leadership to craft and establish GTM strategy, own the modeling and implementation of sales territories and quota setting
- Work with Sales, Marketing, Partnerships, and Finance to identify opportunities to improve our Sales process to drive the scaled acquisition of customers
- Prepare KPIs and dashboards that measure what matters, and report our progress to our Executive team, Senior Leadership, and Board
- Drive business change by developing a keen understanding of the business, identifying core focus areas through data driven insights, and building trust with business partners
- Leverage the tools and technology in our Commercial stack to support the efficacy of the entire Commercial organization
To be successful in this role, you'll need:
- 5 - 8 years experience in Sales Operations or Business Operations in a complex and fast-paced environment
- Demonstrated success in running sales planning and operations processes
- Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
- Expert with Excel, PowerPoint, and telling a streamlined story with complex data
- Strong Salesforce reporting and administration skills
- Exceptional communication skills
- Strong analytical, conceptual and problem-solving abilities
- Entrepreneurial focus with a determination to succeed in a fast-paced environment
Founded in 2013, Collective Health has created an ecosystem of innovative partners across care and benefits delivery, as well as built a powerful and flexible infrastructure to better enable employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and improving health outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines. Collective Health is headquartered in San Mateo, CA with locations in Chicago, IL, and Lehi, UT. For more information, please visit collectivehealth.com.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact [email protected].
Please note that Collective Health requires all employees to verify receipt of a COVID-19 vaccination or to apply for an exemption from the vaccination requirement based on medical need, a sincerely held religious belief, or a local legal exemption. Candidates are not required to furnish such a verification or to seek an exemption from the verification requirement during the application process but would be asked to do so if they accept an offer.