Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Sales Operations data team at Upwork is responsible for providing sales with reporting and insights by using data visualization tools, automated reporting, AI driven models and data integrations. As the Sales Operations Manager on this team, you will lead and manage the team of Sales Operations Data Analysts and be responsible for prioritizing and completing data driven projects for our enterprise sales team. Your ability to mobilize the team of analysts to deliver relevant, timely insights to the sales team will directly affect our enterprise sales organization’s growth and performance.

Your Responsibilities:

• Build an amazing team by coaching and mentoring the team of sales operations analysts
• Partner with Sales Operations leaders and Enterprise Sales leaders to align data driven projects with company initiatives
• Work with product engineering and analytics teams to align on sales and finance standards
• Identify and lead scalable solutions to support an ever-growing sales team and customer base, optimizing existing practices and identifying new opportunities for operational maturity
• Develop and cross train team members in order to diversify and improve their skill sets

What it takes to catch our eye:

• You have 5 years of Sales Operations experience, preferably in the tech sector or other data-driven business
• 2 years experience managing and developing technical teams
• You are already familiar with tools from our sales operations tech stack (Snowflake SQL, DOMO, Salesforce, Einstein)
• You are strategic, comfortable working on complex problems
• Strong organizational skills, with the ability to work independently as well in a highly collaborative, team-based environment
• Excellent interpersonal skills with the ability to navigate difficult conversations
• Strong analytical acumen with ability to deep dive into data, extract insights and provide practical recommendations back to the business

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.