Sprout Social is looking for a highly driven, tech-savvy Sales Operations Specialist with strong business acumen to join our Sales Strategy team. This individual will be maintaining, monitoring and optimizing the sales engagement platform (Outreach.io) our Sales and Customer Success team members use to effectively communicate to our prospects and customers.
Our Sales and Customer Success teams work with more than 30,000 brands around the world including the Chicago Bulls, Sony Electronics, Indiana University, Make-a-wish Foundation, Edelman, and Subaru. These businesses rely on Sprout to create stronger relationships with their customers through social media.
This position will partner closely with Sales & Customer Success leadership, Sales Operations, Enablement and Marketing to ensure we are using our sales engagement platform as efficiently as possible to drive the success of our revenue generating teams.
If you are an enthusiastic and driven person with past experience managing an instance of Outreach.io, Salesloft or similar tool, we'd love to talk to you!
Qualifications
These are the minimum qualifications that our hiring team is looking for in this role:

• 1+ years experience in Sales, Customer Success, Sales Operations or Sales Enablement within a fast paced tech environment, ideally enterprise software or B2B SaaS
• 1+ years expertise with sales engagement tools such as Outreach.io, Salesloft or Groove with proficiency managing and monitoring sequences/cadences/templates, training and advising users, and troubleshooting issues.

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Successful track record of being a partner to marketing, sales and customer success leadership, with the ability to prioritize and balance driving key business objectives with requirements across multiple stakeholders
• Excellent verbal and written communicator with strong project management skills in an agile environment
• Strong reporting background using standard reporting tools like Google Sheets and Excel
• Technical expertise and ability to acquire knowledge of new products
• Strong understanding of effective sales engagement strategies and techniques
• Experience working with Salesforce.com or other CRM platform

Within 1 month, you will...

• Complete Sprout Social's new hire training & onboarding program alongside other new Sprout team members. You'll gain a broader understanding of our products and how your role fits into the organization.
• Partner with Sales Strategy leadership to define key success metrics for your role and how you will measure against them.
• Acclimate yourself with the day to day responsibilities of managing our sales engagement platform by shadowing team members and receiving training on the current set up.
• Meet key stakeholders to learn their needs and requirements and set up recurring syncs
• Assess our current processes and practices as they relate to our sales engagement platform and make recommendations on future improvements

Within 3 months, you will...

• Become fully ramped in your role as an Sales Operations Specialist and use your expertise to proactively monitor and maintain our platform configurations
• Maintain regular coordination with our Sales Content lead to ensure messaging and content are in alignment with strategic business goals
• Plan and act upon a strategic roadmap to improve content strategy, governance and permissions of the system
• Start to create a library of documentation to educate and enable stakeholder teams on how to properly leverage the platform
• Support the user base on day-to-day questions and concerns

Within 6 months, you will...

• Be seen as the internal expert on sales engagement best practices with a particular focus on understanding and reporting on messaging and communication performance data and trends
• Define the metrics and processes for determining effectiveness around templates and asset creation.
• Communicate analytical findings, conclusions and recommendations to executives and senior management on quarterly or ad-hoc basis
• Collaborate with our platform vendor on any system issues and bugs and enhance tool roadmap to support our evolving business needs.

Within 12 months, you will...

• Obtain (solicited and unsolicited) and act upon peer and customer feedback.
• Have a consistent and collaborative process for guiding content creation and Sales engagement strategy
• Host regular meetings with stakeholders on the improvement and guidance of our Sales Engagement solution
• Work with operations to create a repeatable and automated reporting framework making Sales engagement data more actionable and useful.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.
About Sprout Social Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team's shared belief in Sprout's mission promotes a culture of openness, empowerment and fun.
We're proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment-your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago's Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. For those that prefer an office setting, this role may be based in our Chicago or Seattle locations. If you prefer to work from your home, we can accommodate that for many locations across the United States. We are not set up in all states, however, so please take a look at the drop down box in our application to see whether your state is listed.
Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity - race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report .
If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement .
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