Sales Operations Specialist

| Chicago
At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

The Sales Operations Specialist supports the functions essential to our sales force’s productivity. This role is directly involved in process reinforcement and improvements, contracts, administration of tools, data governance and quality control, reporting building, and sales training. Ultimately, this position works with a variety of teams to ensure the sales team works effectively and efficiently.

Responsibilities

  • Reinforces sales team utilization of Salesforce and other key systems of record, and monitors the data integrity within these systems
  • Proactively identifies and facilitates opportunities for continuous sales process improvement
  • Collaborates with sales operations, sales representatives, and sales managers to support the day-to-day operational management of the sales organization
  • Coordinates sales trainings and documentation
  • Supports sales force quotas and incentive programs
  • Supports contract management and facilitates process between sales, finance, and legal teams
  • Administers and optimizes a variety of tools in the sales organization’s technology stack
  • Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization
  • Helps to build accurate and intuitive dashboards that align with business analytics and track to departmental and company goals

Minimum Qualifications

  • 3-5 years of experience on an enterprise-level sales operations team, ideally at a B2B software company
  • Experience with complex sales organizations; both channel and direct sales operations experience preferred
  • Minimum of 1 year working in a customized Salesforce or similar CRM environment

Preferred Qualifications

  • Solid understanding of sales forecasts and pipeline analysis
  • Proficient with Microsoft Excel
  • Meticulous attention to detail
  • Strong communication skills
  • Strong sense of ownership and dedication to quality in work
  • Collaborative by nature

Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
231 South LaSalle Street, Chicago, IL 60604

Insider's spotlight

What’s the vibe like in the office?

"We always have our team members in mind. We treat each other like internal customers, going above and beyond when delivering on any request. These gestures of thanks show our genuine appreciation for one another."

Jessie

Finance

How do you collaborate with other teams in the company?

"Our colleagues and customers are intelligent—we can learn from them by asking questions and digging a little deeper into the 'how and why' of our software and industry, as everyone brings something different to the table."

Danielle

Certification Team

What makes someone successful on your team?

"Being great at your job means attacking the tough problems in technology and our industry with enthusiasm, and getting satisfaction from making life better for our customers."

Dan

Product Development

Perks of working here

401(K) Matching
Dental Benefits
Health Benefits
Stocked Kitchen
Vision Benefits
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