The Team:
At Edovo, our mission is to help everyone connected to incarceration build better lives. We’ve created a secure digital platform to expand education behind bars, reduce recidivism and to support the vocational, rehabilitation and communication needs of the 2.2 million people in jails and prisons. Users have access to thousands of hours of self-guided learning materials. Upon release, our learners have the option to continue their progress on the outside. Edovo offers courses in subjects ranging from basic literacy and GED to career exploration and cognitive behavioral therapy. We’re also building tools to keep people in touch with jobs, social services, friends, and family. Our team is committed to supporting opportunities for justice-involved people.
Don’t take it just from us. Awards, publications, grants, and partnerships all around the country are recognizing the momentum and impact of Edovo. A select few: Global EdTech Startup Champion in London out of 1,000+ competitors; GIIRS Platinum Rating for social impact; MacArthur Foundation Grant Award Winner; Forbes article feature; Chicago Community Trust grant award winner; Impact Engine portfolio member; SXSW Civic Tech Innovation Pitch Competition runner-up; Chicago Innovation "Up and Comer" Award winner; and so much more.
Check out a brief picture of our program from the perspective of the people who use it. Visit Edovo on Vimeo for more.
The Role:
The Sales Operation role is responsible for gathering and maintaining information and systems to support our Sales and Marketing effort in addition to day-to-day management of some customers.
Specific Duties and Responsibilities:
CRM Ownership (40%)
Act as the subject matter expert and owner of the CRM. Manage user accounts, define and build key reports as needed, ensure data integrity, etc...
Gather, update, maintain, and report on Market Data (Alignment, ITS contract expiry, etc…).
Gather, populate, and maintain key company information in the CRM and Google Drive.
Work collaboratively with stakeholders to build and maintain a Product Catalog in the CRM inclusive of product names, prices, and other key information.
Organize information in key systems (Google Drive, CRM, etc…) and ensure data stays organized and updated over time.
Create and maintain reports as required for cross-team reporting (e.g. equipment by facility, sales forecast, etc…).
Develop, Manage, and Maintain Customer Data and Dashboards (40%)
Work collaboratively with stakeholders to define and create dashboards for key customer information - this information needs to be customer friendly and will be used for Account Management in Quarterly Business Reviews (QBRs)
Work collaboratively with stakeholders to define, report, and alert on changes in key customer information (e.g. significant changes in commission, changes in call volumes, etc…)
Track and report on any open alerts and manage them to resolution.
Provide account management (manage contract renewals, act as an escalation point, and manage customer upsell/cross sell) for accounts in your assigned territory
Create and maintain reports as required for the Operator Service Provider and Billing Service business segments
Work collaboratively with stakeholders to organize and execute periodic Web based training for customers and end users
Lead Qualification and Management (10%)
Act as an initial point of contact and qualification for the majority of inbound leads ensuring leads are resolved or transitioned to the appropriate person.
Define the overall lead process and how they will be managed in the CRM.
Market Outreach / Groundswell (10%)
Work collaboratively with stakeholders to influence key agencies through targeted research and outreach activities
Supervisory Responsibilities:
N/A
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
High attention to detail and familiarity working with large sets of data
Clear written and verbal communication skills
Ability to work in a fast paced environment with multiple deliverables and changing timelines
Education and Experience:
3+ years working in a professional environment
Prior experience working with CRM systems, Google Suite, Microsoft Suite. Prior experience with Zoho CRM and prior experience working with Data Analytic tools is a plus
Prior experience working in or volunteering with organizations focused on rehabilitation, restorative justice, or social equality.
Travel Requirements:
The amount of travel required for this position may vary with time, but it is anticipated that it may involve up to 10% travel time.