At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. 
 
Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. 
 
We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
 

Role Summary
The Sales Strategy and Operations Analyst supports all sales strategy, operations, and pricing execution for the department. This role is responsible for activities such as: implementation of account segmentation, sales coverage models, sales capacity, compensation models, and overall performance analytics. This role assists in defining market competitive pricing strategies / tactics that maximize value proposition and ensure appropriate margin requirements are met across all client segments and product areas. The Sales Analyst works closely with a number of internal departments such as Sales, Affiliates, Operations, Product and Finance.

Responsibilities

• Analyze trends and establish departmental policies, practices, and procedures that have a significant impact on sales process, sales operations, forecasting, revenue, sales targets and other financial analysis efforts
• Implement and communicate best practices based on relevant business analysis for sales and pricing strategies (win/loss, close rates, renewal rather, etc.)
• Implement reporting and operating cadence to measure and manage all facets of new business generation from lead to deal closure to deal post mortems
• Partner with senior leadership and field sales team to forecast new business and deliver against this forecast based on analytics and rigorous deal inspection
• Contribute to the strategic planning, direction, and goal setting for the department or function in collaboration with senior leadership for:
  • Account segmentation
  • Sales coverage
  • Territory planning
  • Sales capacity
  • Incentive compensation
• Serve as a subject matter expert to departments on sales, operations and pricing best practices
• Provide leadership, coaching and/or mentoring to junior team members
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Require general coaching and supervision
• Perform ad-hoc projects and other duties as assigned

   Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

• Verbal Communication - Advanced
• Written Communication- Advanced
• Teamwork - Advanced
• Analysis - Advanced
• Problem Solving - Advanced
• Relationships - Advanced
• Team Work- Advanced
• Prioritization- Advanced

People Management Skills

• Advanced proficiency in all people management processes, including recruitment, performance management and reward

• Advanced proficiency in building, growing and developing a team; including department structure design and resourcing
• Advanced proficiency in coaching and developing individual team members to reach their potential
• Proficient in engaging multiple teams through communication, processes, personal impact and influence

Role Specific Skills

• Computer Skills: Proficiency in Microsoft Word, Excel (Advanced), PowerPoint, Outlook required
• System Experience: Tableau, SQL preferred, Salesforce
• Proficient project management skills with the ability to organize and manage multiple projects simultaneously from origin through execution

Qualifications

    Minimum Qualifications

• Bachelor’s Degree required
• At least 3 years of sales strategy, sales operations or analytics, building presentations (with relevant B2B sales support experience); ideally has worked with technology or tech-enabled business services companies
• Extensive experience with the concepts and principles of one or more related fields or departments required
• Understanding of CRM’s and sales reporting required

    Other Relevant Qualifications

• Bachelor’s Degree and exemplary undergraduate performance required