Sales Training Manager (Sales Learning & Development) at Affinitiv

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Join our award-winning A-Team! 

Ready to produce exceptional results with exceptional people?  Get in touch, we would love to get to know you. 

Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business.

The Training Manager, Sales is a key member of the Affinitiv Sales Strategy and Operations team responsible for development, curation and delivery of educational resources to accelerate effectiveness and efficiency of our sales organization. In this role, the leader will focus on the specific product and client knowledge, account management and sales skills and technology adoption abilities that Sales and Client Success team members need to achieve their business goals and support our clients’ success. Impact is measured by team member learning completion, proficiency assessments and role-based certifications tied to business performance results.

This is a remote position and will consider candidates located anywhere is the US that will work either CST/EST hours. 

Success in this position requires working collaboratively with leaders across Affinitiv’s sales, marketing, product, business units, people operations teams as well as external subject-matter-experts to identify, prioritize and provide solutions to address development gaps.  This role will be hands-on with direct responsibility to perform the gap analysis, curriculum development or curation, delivery of training, evaluation and reporting on KPIs; in collaboration and alignment with the overall development, programming and implementation vision from People Operations. 

Position Responsibilities:

  • Partners with People Operations in reviewing and selecting sales/leadership assessments
  • Partners with People Operations in assisting leadership development programs
  • Conducts gap analysis to identify and prioritize development gaps and curriculum needs for Sales and Client Success team members, aligning to the business performance metric(s) that can be improved
  • Develop and administer a sales-specific onboarding plan, as a complement to the Affinitiv onboarding process, and develop role-based learner development paths, addressing the full spectrum of learning categories, including products, client operational processes and technology adoption
  • Utilize Microsoft Teams and Talent LMS as primary modes of delivery.
  • Create pre-/post learning assessments to measure progress for the learner and organization
  • Develop, curate and deliver curriculum to address prioritized gaps and to support implementation and adoption of new technology or processes
  • Equip team members with skills and resources to quickly resolve client concerns and mitigate churn risks (implement and train on processes)
  • Develop and deliver training and evaluation to impact Client Success Consultant performance to attain KPIs on satisfaction, retention, quantity & quality of optimization reviews and cross-sell/upsell for revenue growth
  • Develop and launch a certification process that connects knowledge, skills and abilities with impact on business performance
  • Develop knowledge and ability to facilitate Affinitiv brand discussions internally and externally; value proposition and features/benefits of all Affinitiv products and services
  • Maintains subject matter expertise and applies industry trends and best practices in learning development and talent management

Position Requirements:

  • Bachelor’s degree required in Business or like experience; automotive experience preferred
  • 5+ years of experience in a training role for sales teams that involve solution selling, revenue retention and account management responsibilities; ideally with digital media and software products (e.g.  marketing technology provider or digital media agencies)
  • Design, development or delivery certifications (e.g ATD) and evaluation method certifications (e.g. Kirkpatrick) are a plus
  • Expertise in retail automotive dealership operations, commonly used technology solutions and processes across variable and fixed operations and marketing services
  • Hands-on experience with development, delivery and evaluation of team member training programs, including certifications tied to business performance
  • Strong analytical and problem-solving skills with ability to build internal and external relationships
  • Strong communication skills, verbal and written, with the ability to create and deliver interactive training and lead conversations at the most senior levels with strong executive presence
  • Demonstrated ability to self-manage and maintain a positive problem-solving attitude, work across functions with agility within a fast pace and changing environment.
  • Proficiency with Salesforce, Microsoft Office Suite (Outlook, Excel, PowerPoint, Teams, SharePoint) and Learning Management Systems for training delivery and testing
  • Occasional overnight travel may be required (less than 10%)

Work from Here

At Affinitiv, we have the best of both worlds.   Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment.   Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships.

Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few.   We also offer generous PTO so you can enjoy off time with family and friends.   

At Affinitiv, we celebrate diversity, equality, and an inclusive environment.

Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.


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Technology we use

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Location

We are located in the southwest corner of The Loop, right on the river! Just over the bridge from Union & Ogilvie and a few blocks from two L stops.

What are Affinitiv Perks + Benefits

Affinitiv Benefits Overview

Every employee is valued at Affinitiv and our employee's health and well‑being are important to us. We are proud to provide employees and their dependents with valuable and significant benefits. You and your family have unique needs, which is why Affinitiv offers a variety of benefit plans from which you may choose.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Affinitiv's C -Suite is 38% diverse including our CEO, Sid Nair. Affinitiv recently launched a Diversity charter & Inclusion council to celebrate our differences, drive business success & have fun!
Diversity manifesto
Diversity Employee Resource Groups
The Affinitiv Diversity Council is BRIDGE: Building Real Inclusion via Deliberate Growth and Empathy.BRIDGE is a group of Affinitiv team members & leaders focused on diversity, equality & inclusion.
Hiring Practices that Promote Diversity
At Affinitiv, we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect and where differences are celebrated.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
The purpose of the plan is to provide all employees at Affinitiv with a financial interest in the success of the company and to reward efforts in contributing to that success. We win together!
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
8 hours annually to get involved in your communities and make a difference
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Affinitiv partners with Perkspot so our employees can enjoy a variety of discounts including fitness!
Home Office Stipend for Remote Employees
$150 reimburesment
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks

Additional Perks + Benefits

At Affinitiv, we embrace "work from here" culture, so wherever that might be we are open and flexible on work location arrangements during our core business hours of 8-5 CST.
Affinitiv also offers a discount program through PerkSpot, which offers Affinitiv employees 30,000 national and local discounts including mobile services, travel, health, food and restaurants, tech, wellness, financial services, gym memberships, and more!

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