Salesforce Administrator

| Chicago
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Enfusion is hiring a Salesforce Administrator as an integral part of our growing Revenue Organization. We implemented a customized Salesforce instance earlier this year and are looking to continue our commitment to data-driven metrics throughout our global organization. This role will report into the AVP of Revenue Operations, focusing on evolving, improving and scaling our Salesforce processes, tracking and reporting. 

As the Salesforce Administrator, you will own our Salesforce instance and integration into other platforms (i.e. Pardot, Outreach, Ipreo, Einstein Analytics, Atrium, LinkedIn Sales Navigator, etc) including ongoing management, data hygiene, process development and improvement, administrative tasks, training, reporting and being the subject matter expert as we consider an organization-wide rollout. You will strategically partner together with various business units to understand needs, goals and issues, translating these into the overall architecture of Salesforce. You will directly manage our external Salesforce agency to implement, QA and roll out change requests, custom workflows and new procedures. 

You have a solid foundation of Salesforce administration with at least 2 years experience managing a unique instance. Additionally, you have 5-7 years of previous experience, ideally with a firm understanding of B2B business operations, strategies and tactics.


WHO WE ARE

Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment operations of more than 500 fund managers from our nine global offices spanning four continents. Our unique, seamless, SaaS-based platform is reshaping the global investment operations landscape by removing traditional information boundaries and uniting the front-, middle- and back-office into one system, with one unified data set. Passionate about client service, we complement our software solutions with expert middle- and back-office managed services. In fact, we were recently recognized as Best Managed Services Provider at the 2020 HFM EU Services Awards.

Just as Enfusion is committed to excellence in our solutions and services, we’re absolutely committed to the growth, development, and well-being of our people. At Enfusion, you will help fund managers around the world streamline their operations, mitigate risk, and improve transparency and reporting so they can confidently focus on what they do best – invest. Similarly, Enfusion is your opportunity to pursue your passion, showcase and further develop your skills, and launch a meaningful and rewarding career. Whether you are developing our industry-leading technology, delivering world-class client service, creating leading edge analytics, managing critical client operations, winning new business, or supporting Enfusion's ever-expanding global footprint, you will be part of a dynamic, fast-growing, and innovative company committed to your success. Our environment is inclusive, collaborative, and entrepreneurial. We value diversity, foster and reward creative exploration, and strive to continually exceed client expectations.


WHAT YOU'LL DO

  • Strategic ownership of Salesforce, partnering with the different revenue organization and marketing teams to create, maintain and update processes, structures and integrations to ensure our instance fits Enfusion’s business model, team structure, operations and goals.
  • Design and standardize workflows using Process Builder and continually configure and manage data fields, user profiles and page layouts to align business needs with system requirements.
  • Own and grow the relationship with our third-party Salesforce agency as the day-to-day contact. This includes project managing larger scope projects, working with the agency and internal teams to build out requirements, QA the development, roll out the enhancements and ensure we stay on time, in scope and on budget.
  • Work with internal teams to build reports and dashboards so we can gather insights and make data-driven decisions.
  • Conduct Salesforce onboarding with new team members and manage ongoing training and review sessions as needed for new features, integrations, processes, etc.
  • Troubleshoot and resolve any user issue that may arise.
  • Leverage third party tools and reports to create a monitoring strategy to help with data hygiene, user adoption and process adherence. 
  • Maintain ongoing technical documentation of all substantial changes and updates to our instance and processes.
  • Continually research and conduct ongoing education on best practices for Salesforce, processes, new integrations, add-ons, etc.

WHO YOU ARE

  • 2+ years managing a customized, complex Salesforce instance
  • Salesforce Administrator certification required; Salesforce Advanced Administrator certification preferred
  • 5-7 years professional experience, ideally in the SaaS/B2B software/tech verticals
  • Vendor management experience where you owned and developed third-party agency relationships 
  • Strong background with reporting or BI tools a very big plus 
  • Salesforce Lightning experience required 
  • Extremely detail-oriented, leaving no rock unturned and living the motto: testing, testing, testing 
  • Ability to work independently in a fast-paced, global organization. Excellent stakeholder management and communication skills

 #LI-EB1

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • GroovyLanguages
    • RESTful ServicesFrameworks
    • MySQLDatabases
    • NoSQLDatabases
    • ConfluenceManagement
    • JIRAManagement

Location

Located in the heart of the Loop in Downtown Chicago. The office is easy to get to with various train and bus stops nearby.

What are Enfusion Perks + Benefits

Enfusion Benefits Overview

Company-paid medical and dental insurance
Generous PTO package
Monthly commuting stipend
Free catered lunch every Friday
Fully stocked kitchen every day
401(k) matching

Culture
Partners with Nonprofits
Enfusion is an active sponsor of Help For Children and their global events.
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Enfusion pays the premiums for dental insurance.
Vision Benefits
Enfusion's vision plan allows employees to purchase contacts and glasses once a year, and also offers a discount on LASIK. Enfusion pays the premiums for vision insurance.
Health Insurance Benefits
Enfusion pays 100% of health insurance premiums for a low deductible plan. We also cover dependents for free!
Life Insurance
We offer a plan to all employees free of charge!
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Enfusion provides a Safe Harbor Vesting Schedule
401(K) Matching
We offer a generous matching of our employee's contributions
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Enfusion's vacation policy includes three weeks paid time off for all employees. Each employee gets an additional day of PTO for every year of employment up to 5 years.
Paid Holidays
Enfusion offers all employees paid time off to observe all major holidays. We also follow the New York Stock Exchange holiday calendar.
Paid Sick Days
Enfusion offers 5 sick days for all employees
Perks & Discounts
Casual Dress
Commuter Benefits
Enfusion provides employees with $80 a month to use towards commuting related expenses, including public transit, parking, and ride sharing! Employees may also contribute additional funds tax-free!
Company Outings
Enfusion has quarterly team outings, as well as a Women of Enfusion outing, company-wide summer party, holiday parties, and other events! In addition to that, we also have summer intermural leagues!
Stocked Kitchen
Enfusion has a fully stocked kitchen including unlimited snacks, sweets, coffee, tea and variety of flavored LaCroix!
Some Meals Provided
Enfusion caters a weekly lunch every Friday for our employees.
Happy Hours
Enfusion loves hosting happy hours as often as we can!
Professional Development Benefits
Tuition Reimbursement
Enfusion will reimburse employees who successfully complete certifications directly related to their role!
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