Salesforce Administrator

| Chicago

SpotHero is seeking a Salesforce Administrator to implement, administer, and improve the enabling technologies used within and between our business teams. Primarily focused on Salesforce administration, this person will create customized automations for different departments at the company to help them be as efficient as possible. Our ideal candidate will be able to effectively understand complex requirements, develop new processes, and drive efficiency in an extremely fast paced, constantly changing environment!

Who we are: SpotHero is one of transportation's hottest tech companies! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking on-the-go or in advance, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.

What will you do?

  • Manage and administer Salesforce for multiple departments’ ends users, including Sales and Customer Experience.
  • Gather information and translate business needs into functional requirements to drive building new and improving existing components of the Salesforce system.
  • Work closely with Customer Experience Leadership to determine areas for improvement and optimizations in processes that impact our bottom line and implement these changes.
  • Create training modules to ensure adoption of and adherence to internal best practices by Salesforce end users.
  • Responsible for troubleshooting, determining the cause of the issue, and finding the appropriate solution or preventative measures.

You are:

  • Organized and detail oriented. You have time management down to a science, great follow through on tasks, and superior organizational skills.
  • Proactive. Innovative and resourceful; you’re constantly looking for ways to improve upon things.
  • Thorough. You take projects from start to finish and are uncomfortable leaving anything outstanding.
  • Collaborative. A team player that works well with others in pursuit of a common goal.
  • Independent. You not only enjoy, but also thrive in, unstructured environments.

Pre-Requisites:

  • Bachelor's Degree or equivalent and 2+ years experience as a Salesforce Administrator.
  • Salesforce Admin (ADM201) certified strongly preferred.
  • Strong understanding of Salesforce best practices and functionality, with the ability to build custom apps and objects, formula fields, automations, custom views, and other content of intermediate complexity.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • A demonstrated ability to understand and articulate complex requirements.
  • A documented history of successfully driving projects to completion.

What we are offering:

  • Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
  • Excellent benefits – We cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance.
  • Flexible PTO policy, generous parental leave, 401k retirement savings plan, and great work/life balance – We value and support each individual team member.
  • Fun perks like snacks, catered lunches, happy hours, wellness programs, and SpotHero swag.
  • Annual parking stipend (duh – we help people park!).
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
  • A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • Oracle ResponsysEmail

Location

Our brand new, custom built office is located in the heart of the Loop, close to the Brown, Orange, Pink, Purple, and Red Lines.

What are SpotHero Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Diversity Program

Additional Perks + Benefits

Fantastic Eats - Take a break and enjoy some grub with the team, catered weekly from your favorite Chicago spots. For a midday pick me up, choose from our endless variety of snacks or our cold brew on tap. • Team Events - From WhirlyBall and ice skating to rooftop happy hours and spontaneous ice cream parties - we're always looking for new ways to have fun together! • Casual Work Environment - Be comfortable while you work. Take a nap if you need it or squeeze in a few yoga poses between meetings. • Employee Wellness Program. We encourage work/life balance through financial wellness talks, meditation sessions, and mind & body nutrition education. Plus, we encourage our team to get out and give back to our local community. • Professional Development. We support personal and professional development through mentorship programs, diversity & inclusion trainings, and learning how to work with one another based on our personality types.

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