Senior Account Executive

| Chicago
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Overview

A BIT ABOUT US

The Marketing Store is a consumer engagement agency that believes in the power of experience to build brands.  Experience is any valuable interaction between a brand and consumer, and it’s the currency of 21st century marketing; consumers are placing greater value on it, technology provides brands with greater opportunity to deliver, and it’s the key to unlocking huge growth.

 

Our core skill is therefore transforming brands, products and services into experiences. To leave lasting impressions and influence future purchasing decisions.

 

We do this through our expertise in the sharing of experience and the science of experience. Yet none of this can be achieved without our investment in people and culture. We’re committed to breaking down silos to create more efficient and better-connected working processes. That’s why we are a people-first agency, built to serve consumer-first brands.

 

WHAT ARE OUR PEOPLE LIKE?

Our agency is home to creative problem solvers. Those who overcome any obstacle to successfully put consumer-first ideas, products and technologies into market.

 

People who wear their talent lightly. Willing to be part of a close community that pushes them to be better.

 

Because our goal is to bring people and brands closer together. Closer insights, closer connections and closer collaboration breed better, more effective work. It’s this dedication to getting closer that drives us to go further.

 

WHO WE WORK WITH

We apply insightful, strategic, brand-building processes to the creation industry-leading, award-winning promotions, digital experiences, retail activations, CRM and loyalty programs, premiums and brand events.

 

Our clients include McDonald’s, Nissan, Infiniti, T-Mobile and more!

 

WHY WE THINK YOU WILL LOVE THIS ROLE

Our Retail Digital Experience team is focused on turning out the most effective, brand-building, behavior-changing, digital marketing materials imaginable for one of the most iconic brands in the world. Today, we’re looking to build and grow our roster with the very best thinkers, tinkers and makers of amazing experiences. 

 

Our through-the-line model is led by data, fueled by cultural insight and focused on retail activations that drive the business. Our solutions are built around the ways real humans actually behave. And we behave like real humans too. We’re super collaborative, supportive of one another, respectful of everyone, and generally fun to be around.

 

 

Responsibilities

RESPONSIBILITIES

 

We are looking for a Senior Account Executive to support the Account team in the day-to-day execution of digital experience programs by owning and managing multiple tasks and client relationships. The Senior Account Executive also functions as a liaison between Account, Strategy, Creative, Production, and Marketing Operations teams, ensuring client needs are met at a high level of execution, on time and on budget.

 

Digging deeper on the details:

 

Client Relationship Management

  • Demonstrate a strong understanding of clients’ business, competitive challenges, and how key strategic issues could impact client/agency objectives.
  • Stay current on market and industry trends, digital innovations, and emerging technologies and communicate research and findings to senior leads and clients.
  • Earn and keep client respect and confidence as someone they can trust, and maintain an active and productive working relationship.
  • Understand the client’s business to articulate and persuade using the client’s business language.
  • Attend and participate in client meetings, leading the agenda and flow, as well as crafting meeting report recaps as needed.
  • Share responsibility for client retention and growth by proactively identifying client risks or opportunities, communicating to teams to effectively respond to client needs.

Project Execution

  • Understand and articulate program strategy, objectives, measurement strategy, and relevant results.
  • Lead client presentations to secure client approvals on recommendations, and act as the client point of contact to the execution team.
  • Follow and understand digital innovation trends in the marketplace, developing ongoing spotlights for clients.
  • Prepare updates for clients on emerging technologies and any relevant impact/opportunity to the business.
  • Participate in development of tech conference agendas including key exhibitors and speakers for clients.
  • Manage quarterly deep-dive reports in conjunction with strategy team for clients.
  • Detect and address areas of conflict and opportunities to avoid financial, operational and/or strategy issues during program development and launch.
  • Participate in creative development and review to ensure concepts and execution is delivered on time and on budget.
  • Manage project timelines to ensure milestones are met.
  • Understand financial process and checkpoints to keep projects on time and on budget.
  • Demonstrate the ability to manage details, ensuring accuracy, and responsiveness in escalating issues.

Internal & Cross-Functional Partnerships

  • Effectively partner with internal teams to understand their expectation and process requirements based on project needs and objectives.
  • Establish rapport and trust with a range of cross-functional teams.
  • Collaborate with scoping group to develop accurate and informed scopes of project work, including schedules and budgets.
  • Lead discussions with cross-functional teams, setting clear expectations for tasks and deliverables, effectively communicating and concisely. 
  • Leverage insight, strategy, and the power of persuasion to steer agency teams when necessary.
  • Communicate implications of changed plans to teams in an effective and timely manner.
  • Demonstrate unity behind team and agency decision-making.
  • Lead teams as a motivated and positive contributor to projects.
  • Anticipate and proactively make manager and teams aware of any and all issues.

Desired Skills & Experience

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

  • Bachelor’s degree required, preferably in Marketing, Advertising or Communications.
  • 3-5 years’ relevant marketing and/or account management experience within an agency environment.
  • Experience with QSR, Food, or Retail Marketing preferred.
  • Experience with digital technology / innovation strongly preferred.
  • Strong critical thinking and problem solving skills.
  • Strong interpersonal skills.
  • Strong computer skills, especially with MS Office software (Word, Excel, PowerPoint, Outlook).
  • Strong organizational skills and attention to detail.
  • Strong time and project management skills.
  • Excellent oral and written communication skills.
  • Is resourceful and a proactive, self-starter.

Benefits

The Marketing Store provides comprehensive benefits offerings to all full-time employees starting on day one. Our benefits include options for medical and dental insurance, 401(k) plan with Company matching provision, profit sharing, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits (including discounts on products & services), employee assistance program, and disability insurance.

 

Thank you for your interest in The Marketing Store.

Please note that we will only contact candidates who are selected for an interview.

The Marketing Store is an equal opportunity employer.

We do not accept unsolicited calls, resumes or candidate referrals from recruiters and agencies.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases

Location

Our global company is headquartered in downtown Chicago, right in the heart of it all. We are blocks away from the river and the lake, surrounded by hotspots. We also have a hybrid work policy, which ensures our people have the flexibility they need.

An Insider's view of tms

How would you describe the company’s work-life balance?

tms offers employees incredible flexibility. We all work hard to drive results, but our personal lives and passions are just as important as what we do online and at the office. Employees are encouraged to have schedules that work for them, to tune in remotely when needed, and to find time to do what they love in and out of the office.

Taylor

Manager, Global Digital Marketing

What's the biggest problem your team is solving?

We’re leveraging data to solve marketing challenges for clients to understand who their customers are and to activate future games and promotions. By using data, we’re enabling our clients to make data driven decisions and create custom experiences that will resonate with their target audience.

Wendy

VP, Analytics

What makes someone successful on your team?

Being solutions oriented is the secret to success at tms. We’re lucky to work with some of the biggest brands on new digital initiatives – which means we are often navigating in the unknown and encountering new scenarios. Successful team members can access current road blocks and determine how they can help solve the problem.

Leigh Anne

Senior Director, Tech Enablement Lead

How do your team's ideas influence the company's direction?

Analytics is at the core of what we strive to achieve at tms – measurable impact to our client’s business. The decision science team is responsible for enabling the descriptive and prescriptive marketing analytics that drive strategic recommendations and shape the programs that we execute across the agency.

Tom

Director, Decision Science

How do you empower your team to be more creative?

I let creatives do what they came here to do by empowering them to think and have a point of view. They trust me because I commit to their development and follow through. I challenge their thinking and executions, so they can think strategically. I respect them as humans and provide them with an environment where they have fun and can grow.

Diana

SVP, Group Creative Director

What are tms Perks + Benefits

tms Benefits Overview

As a people-first organization, it’s important that our employees have the support they need to be successful. That begins with our comprehensive benefits program, immediately effective the first day of hire. Our medical plans are all PPO’s, offering a wide variety of higher and lower deductible plans. Employees can choose between two dental plans, and we offer vision too. On top of the benefits you’d expect, we have more unique offerings: pet insurance, organ donor leave, extended parental leave, adoption leave, legal insurance, and auto/home insurance. We also cover life insurance and AD&D at not just one times the employee’s annual salary but twice.

Employees have access to a LifeWorks wellness program. Those who participate receive points for healthy activities that can be redeemed for gift cards. That same membership includes other perks too, like discounts with popular retailers, airlines, hotel chains, etc. Also in support of employees’ wellbeing, we provide access to an onsite gym at our Chicago office and to ClassPass discounted rates. In addition to ClassPass’ library of always-on digital content, employees can book fitness classes or wellness and self-care appointments at nearby spas. And because we believe physical and mental health are equally important, we make sure our people have access to an EAP program, which facilitates the support each individual needs.

Beyond our benefits, our Hybrid Work Policy enables flexibility. Each employee can choose to work from the office or from home when they need to and work with their teams to set their own working hours. To encourage work-life-balance, we also instate office-wide Sunshine Hours from May to the end of September.

Other perks include a bonus for employees who refer new hires; an annual bonus and salary increase dependent on company and employee performance; a traditional 401(k) plan with an employer match; annual profit sharing; tuition reimbursement; and student loan repayment support.

Culture
Volunteer in local community
Big Brothers Big Sisters, Social Works, Greater Food Depository
Partners with nonprofits
Big Brothers Big Sisters, Social Works, Greater Food Depository, Howard Brown Health
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
TMS provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
We currently offer a hybrid working model.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
The company went through unconscious bias training through an outside consultancy.
Diversity manifesto
Diversity employee resource groups
In addition to our regional and global inclusion teams, we also have ERGs that support our people.
Hiring practices that promote diversity
Unconscious bias training, difficult conversations training, and designing an inclusive culture training. We are also revamping our TA practice and expanding our external partner list.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2750 annually to their FSA.
Disability insurance
For both AD&D and life insuance, the company covers up to twice your annual salary without any cost to the employee. Employees are also able to buy up this insurance amount if they decide to.
Dental insurance
Our dental plan covers $2000 of expenses. Prevenative care is covered at 100% and employees have 2 different dental plans to pick from depending on their dental needs.
Vision insurance
Vision benefits plan covers 100% for annual.
Health insurance
There are 3 different PPO medical plans that employees can pick from. If an employee elects an HSA then the company adds in $500 for the employee only plan and $1,000 for families.
Life insurance
Life insurance is equal to 2 times an employee's annual salary.
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
The company matches 100% of the first 3% you contribute, and then 50% of the next 2%. The employee has to contribute 5% to get the full match benefit of 4%.
Performance bonus
Employees are eligible for an annual bonus, which is based off both company and personal performance.
Child Care & Parental Leave Benefits
Childcare benefits
TMS provides a FSA dependent care account. Employees can contribute to this to pay for their childcare for the year for up to $5,000 a year pre-tax.
Generous parental leave
Family medical leave
Adoption Assistance
Employees get up to 14 weeks of paid leave for adoption.
Return-to-work program post parental leave
Company sponsored family events
COVID permitting, The Marketing Store sponsors a summer family outing each year.
Vacation & Time Off Benefits
Generous PTO
Employees receive 2 personal days and between 15 and 20 days per year of paid time off based on years of service. In addition to PTO, we also close down our office from Christmas to New Years.
Paid volunteer time
We offer 8 hours of paid volunteer time per year.
Paid holidays
Paid sick days
Employees receive unlimited hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
COVID-permitting, The Marketing Store hosts company outings quarterly.
Free snacks and drinks
digital coke machines, kombucha, cold brew and beer on draft. chips, oatmeal, fruit, vegetables, power bars, candy, popcorn, and string cheese
Company-sponsored happy hours
Onsite office parking
We offer a discounted parking rate at a garage near our office.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
We offer $50 a month to help cover home office expenses.
Onsite gym
Professional Development Benefits
Job training & conferences
The Marketing Store offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
We offer $10,000 annually for tuition reimbursement.
Continuing education available during work hours
The Marketing Store encourages ongoing education and professional growth.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Our benefits are constantly evolving to reflect the employees at tms.

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