Senior Architect of Contact Center Technologies at TransUnion

| Chicago
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What We'll Bring

At TransUnion, our quest to modernizing the way we do technology is not slowing down anytime soon. We continue to make big strides in our agile atmosphere to bring the latest in products and solutions within the cloud infrastructure. Our cloud teams have the potential to shape the future by solving thought-provoking problems and using transformational technology to further enhance our capabilities in this data-driven world. Helping our clients build trust begins with a strong team of innovators ready to pave the way with strategy and optimization in mind. You’ll have the chance to thrive in a culture of ownership and delivery as these efforts continue to expand. As technology evolves, our advantage in having an ecosystem of innovation and modernization creates an unmatchable environment. These advantages can enable you to be at the center of groundbreaking discoveries.

What You'll Bring

The role will provide solution architecture, cross-domain technical leadership and problem solving for a variety of application & infrastructure domains, projects, and capabilities.

Knowledge & experience in the following areas is required: Call center technologies, Network, Voice, Avaya, -> Migration to Amazon Connect

Ability to develop a Global Architectural vision with a compelling narrative and financial analysis that supports and aligns to the business and technology strategy.

Ability to balance business requirements with IT objectives, provide technical leadership, & define & manage backlog at a domain level.

Strong collaboration skills, able to manage & navigate differing perspectives, & have an ability to drive projects and initiatives to successful closure.

Lead, mentor, and coach other architects and engineers.

Experience in developing and aligning solutions to published roadmaps.

Thorough understanding of architecture patterns, frameworks and applying them in building IT strategies & domain level backlog.

Previous experience as an architect is required.

Knowledge and experience with SAFE Agile software development principles.

Knowledge and experience with DevOps principles, practices, tools and implementation.

Exceptional communication skills with global & diverse audiences - Strong critical thinking and analytical skills.

Anticipates and prevents problems and roadblocks before they occur.

Serves as a technical and business-savvy resource to operations and engineering personnel on a wide range of architectural design issues.

BS or MS in Computer Science or equivalent experience in a strong technical IT environment.

We’d love to see:

Knowledge base & experience in large scale distributed systems, cloud, and exposure to Call Center Application & Technologies, Amazon Connect.

Ability to build value propositions/business cases and communicating with senior executives (VP, SVP).

Knowledge base has exposure to all aspects of software architecture, hardware architecture, operations architecture and integrated testing.

Impact You'll Make

Develop the roadmap & architecture for advancing TransUnion’s global end user & contact center experience across 30+ countries.

Build and maintain domain & capability roadmaps to identify & help TransUnion invest in strategic technology areas.

Facilitate domain focused architecture committees and working groups.

Occasional travel may be required.

#DICE

#LI-EP1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SASLanguages
    • HadoopLanguages
    • TableauLanguages
    • AccessDatabases
    • HBaseDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • Microsoft ProjectManagement
    • TumblrCMS
    • HubSpotCRM
    • IntercomCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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