Senior Architect of Contact Center Technologies at TransUnion
What We'll BringAt TransUnion, our quest to modernizing the way we do technology is not slowing down anytime soon. We continue to make big strides in our agile atmosphere to bring the latest in products and solutions within the cloud infrastructure. Our cloud teams have the potential to shape the future by solving thought-provoking problems and using transformational technology to further enhance our capabilities in this data-driven world. Helping our clients build trust begins with a strong team of innovators ready to pave the way with strategy and optimization in mind. You’ll have the chance to thrive in a culture of ownership and delivery as these efforts continue to expand. As technology evolves, our advantage in having an ecosystem of innovation and modernization creates an unmatchable environment. These advantages can enable you to be at the center of groundbreaking discoveries.
What You'll BringThe role will provide solution architecture, cross-domain technical leadership and problem solving for a variety of application & infrastructure domains, projects, and capabilities.
Knowledge & experience in the following areas is required: Call center technologies, Network, Voice, Avaya, -> Migration to Amazon Connect
Ability to develop a Global Architectural vision with a compelling narrative and financial analysis that supports and aligns to the business and technology strategy.
Ability to balance business requirements with IT objectives, provide technical leadership, & define & manage backlog at a domain level.
Strong collaboration skills, able to manage & navigate differing perspectives, & have an ability to drive projects and initiatives to successful closure.
Lead, mentor, and coach other architects and engineers.
Experience in developing and aligning solutions to published roadmaps.
Thorough understanding of architecture patterns, frameworks and applying them in building IT strategies & domain level backlog.
Previous experience as an architect is required.
Knowledge and experience with SAFE Agile software development principles.
Knowledge and experience with DevOps principles, practices, tools and implementation.
Exceptional communication skills with global & diverse audiences - Strong critical thinking and analytical skills.
Anticipates and prevents problems and roadblocks before they occur.
Serves as a technical and business-savvy resource to operations and engineering personnel on a wide range of architectural design issues.
BS or MS in Computer Science or equivalent experience in a strong technical IT environment.
We’d love to see:
Knowledge base & experience in large scale distributed systems, cloud, and exposure to Call Center Application & Technologies, Amazon Connect.
Ability to build value propositions/business cases and communicating with senior executives (VP, SVP).
Knowledge base has exposure to all aspects of software architecture, hardware architecture, operations architecture and integrated testing.
Impact You'll Make
Develop the roadmap & architecture for advancing TransUnion’s global end user & contact center experience across 30+ countries.
Build and maintain domain & capability roadmaps to identify & help TransUnion invest in strategic technology areas.
Facilitate domain focused architecture committees and working groups.
Occasional travel may be required.